Cafe Training Schedule
This document outlines the comprehensive training schedule for new and existing employees at [Your Company Name] Cafe. Our training program is designed to ensure that all team members are equipped with the knowledge and skills necessary to provide exceptional service and maintain the highest standards of cafe operation. Please review the schedule and ensure your availability for the necessary sessions.
Overview
Training at [Your Company Name] Cafe is an ongoing process aimed at enhancing the capabilities of our staff and ensuring everyone is updated on the latest in coffee making, customer service, and operational efficiency. Training sessions will cover a range of topics, from basic introductions to the cafe environment to advanced customer service techniques.
Monthly Training Schedule
Week | Date | Time | Topic | Trainer | Location |
|---|
Week 1 | January 6 | 9 AM - 12 PM | Introduction to Cafe Operations | Jonathan Wilkins | Main Dining Area |
Week 1 | [Date] | [Time] | Coffee Brewing Techniques | [Name] | Coffee Station |
Week 2 | [Date] | [Time] | Customer Service Excellence | [Name] | Main Dining Area |
Week 2 | [Date] | [Time] | Health & Safety Standards | [Name] | Kitchen Area |
Week 3 | [Date] | [Time] | Point of Sale Training | [Name] | Front Counter Area |
Week 3 | [Date] | [Time] | Inventory Management | [Name] | Storage Room |
Week 4 | [Date] | [Time] | Advanced Coffee Making | [Name] | Coffee Station |
Week 4 | [Date] | [Time] | Marketing & Promotion | [Name] | Main Dining Area |
Detailed Session Descriptions
Introduction to Cafe Operations: This session covers the day-to-day operations of the cafe, including opening and closing procedures, the roles of each staff member, and the layout of the cafe.
Coffee Brewing Techniques: Participants will learn about different coffee brewing methods, the characteristics of various coffee beans, and how to maintain coffee equipment.
Customer Service Excellence: This training focuses on how to interact with customers, handle difficult situations, and deliver service that goes above and beyond customer expectations.
Health & Safety Standards: Covers all necessary health and safety guidelines, including food handling, cleanliness, and emergency procedures.
Point of Sale Training: Familiarization with the cafe’s POS system, including processing orders, handling cash, and applying discounts.
Inventory Management: Teaches effective stock management techniques, from ordering and storing inventory to minimizing waste.
Advanced Coffee Making: For more experienced staff, this session dives deeper into the art and science of coffee making, exploring advanced techniques and new trends.
Marketing & Promotion: Provides insight into the cafe’s marketing strategies, including how to engage with customers on social media, promote special events, and contribute ideas for new promotions.
Additional Information
Attendance: Attendance is mandatory for all new hires and highly recommended for existing staff. Please confirm your attendance with your supervisor.
Preparation: Participants are asked to come prepared with a notebook and a pen. Practical sessions may require you to be in uniform.
Feedback: After each session, participants will be asked to provide feedback to help improve future training.
Contact Information
For any questions regarding the training schedule or specific sessions, please contact:
Thank you for your dedication to professional development and commitment to excellence at [Your Company Name] Cafe. We look forward to seeing you at the training sessions and are excited to support your growth and success within our team.
[Your Name]
[Your Position]
[Your Company Name]
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