Car Rental Escalation Email
Subject: Urgent: Escalation Regarding Rental Agreement #[Number]
Dear [Customer's Name],
My name is [Your Name], and I am the Customer Service Manager at [Your Company Name]. I am reaching out to address a matter regarding your recent car rental experience with us.
We have received feedback indicating there might have been an issue during your rental period, specifically concerning the condition of the vehicle upon pickup. It was reported that the car was not cleaned thoroughly and had a low fuel level, which falls short of our service standards.
To ensure we address this promptly, I kindly request that you reply to this email or contact our customer service hotline at [Your Company Number] at your earliest convenience. Providing us with more details will help us investigate the issue thoroughly and find a satisfactory resolution.
We apologize for any inconvenience caused and appreciate your understanding and cooperation in resolving this matter swiftly.
Thank you for choosing [Your Company Name]. We look forward to hearing from you soon.
Warm regards,
[Your Name]
Customer Service Manager
[Your Company Name]
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