Sales Installation Quote SLA

Agreement Overview

This Sales Installation Quote Service Level Agreement ("Agreement") is entered into between [Your Company Name], a leading provider of [Products/Services], located at [Your Company Address], and [Client / Customer Name], a valued customer seeking sales installation quotes, located at [Client / Customer Address], effective as of [Effective Date].

1. Scope of Services

[Your Company Name] commits to delivering comprehensive sales installation quotes tailored to the specific needs and requirements outlined by [Client / Customer Name]. The scope of services encompasses:

Conducting thorough site assessments, if deemed necessary, to accurately assess installation requirements.
Providing detailed and transparent quotes for the installation of [Products/Services], including all associated costs, timelines, and deliverables.
Offering expert consultation and recommendations to ensure the proposed installation aligns with the client's objectives and expectations.

2. Responsibilities

2.1 [Your Company Name] Responsibilities:

Ensuring the accuracy and timeliness of all sales installation quotes provided to [Client / Customer Name].
Adhering to the specifications and requirements outlined by the client during the quoting process.
Providing ongoing support and clarification to address any inquiries or concerns regarding the quotes.

2.2 Client Responsibilities:

Furnishing [Your Company Name] with precise and detailed information pertaining to the installation requirements, including site conditions, technical specifications, and any special considerations.
Promptly reviewing the quotes presented by [Your Company Name] and communicating any discrepancies, questions, or additional requirements in a timely manner.
Collaborating with [Your Company Name] to ensure a clear understanding of the proposed installation scope and objectives.

3. Service Level Agreement (SLA)

[Your Company Name] commits to delivering sales installation quotes to [Client / Customer Name] within [0] business days from the receipt of all necessary information and documentation required to formulate the quote.
The quotes provided shall remain valid for a period of [0] days from the date of issuance, during which [Client / Customer Name] may consider and review the proposed terms and conditions.
In the event of any unforeseen delays or circumstances affecting the timely delivery of quotes, [Your Company Name] undertakes to promptly notify [Client / Customer Name] and provide a revised timeline for quote submission.

4. Terms and Conditions

All sales installation quotes provided by [Your Company Name] are subject to change based on factors such as site conditions, project scope modifications, and fluctuations in material or labor costs.
[Client / Customer Name] acknowledges that the quotes presented are estimates and may be subject to adjustment following further evaluation and analysis by [Your Company Name].
The terms and conditions governing the acceptance and execution of quotes are outlined in the proposal submitted separately to [Client / Customer Name].

5. Confidentiality

Both parties agree to maintain strict confidentiality regarding any proprietary or sensitive information exchanged during the course of this agreement, including but not limited to project details, pricing, and technical specifications.

6. Termination

Either party reserves the right to terminate this agreement upon providing written notice to the other party. Termination shall become effective [00] days from the date of receipt of the termination notice by the respective party.

7. Governing Law

This agreement shall be governed by and construed in accordance with the laws of [Jurisdiction], without regard to its conflict of law provisions.

8. Entire Agreement

This agreement constitutes the entire understanding and agreement between [Your Company Name] and [Client / Customer Name] concerning the subject matter herein and supersedes all prior agreements, discussions, representations, and understandings, whether written or oral.