SALES SLA FOR INCENTIVE CLAIM PROCESSING
This Service Level Agreement (SLA) is made by and between [Your Company Name] and its Sales Force regarding the processing of incentive claims.
I. Purpose
The purpose of this Service Level Agreement (SLA) is to clearly define the terms, conditions, and procedures by which [Your Company Name]'s sales force can claim and receive payment for incentives earned through various sales initiatives and programs offered by the Company. This agreement aims to establish a clear understanding of service expectations, processing timelines, and responsibilities of both parties in the incentive claim process.
II. Scope
This SLA applies to all sales incentive claims made by eligible sales force members of [Your Company Name] for sales conducted within the fiscal year beginning January 1, 2050, and onwards.
III. Incentive Claim Processing
A. Eligibility Verification
Claims for sales incentives must meet the eligibility criteria as detailed in the respective Sales Incentive Program documentation.
Eligibility must be confirmed by the sales manager prior to submission of the claim.
B. Claim Submission
Sales representatives must submit incentive claims within 30 days of eligibility.
Claims must be submitted via the designated company portal, along with any required supporting documentation.
C. Acknowledgement of Receipt
[Your Company Name] will acknowledge receipt of the incentive claim within three business days via [Your Company Email].
D. Processing Timeframe
Incentive claims will be processed within 15 business days following the date of claim receipt acknowledgment.
E. Notification of Outcome
Claimants will be notified of the outcome of their claim, or if additional information is required, via [Your Company Email].
IV. Dispute Resolution
In the event of a dispute regarding an incentive claim, the claimant must lodge a formal dispute in writing within 10 business days of the outcome notification.
[Your Company Name] will review the dispute and provide a written response within 10 business days of dispute receipt.
V. Payment of Incentives
Upon approval of an incentive claim, payment will be issued in accordance with the standard payroll cycle following the processing period, not to exceed 30 days from the date of claim approval.
Payments will be made through the standard payroll system and will be subject to applicable taxes and deductions as required by law.
VI. Responsibilities
A. Sales Representative's Responsibilities:
B. [Your Company Name]'s Responsibilities:
Providing a clear and accessible procedure for claim submission.
Timely processing and payment of approved claims.
Maintaining confidentiality of all claim-related information.
VII. Amendment and Termination
This SLA may be amended from time to time at the discretion of [Your Company Name], with appropriate notice to all affected parties.
Either party may terminate this SLA upon 30 days written notice to the other party.
VIII. Contact Information
For inquiries or assistance regarding incentive claims, please contact:
Name: [Coordinator Name]
Position: Incentive Claims Coordinator
Email: [Coordinator Email]
Phone: [Your Company Number]
Address: [Your Company Address]
IX. Acknowledgment
By participating in [Your Company Name]'s Sales Incentive Programs, the sales force acknowledges and agrees to the terms outlined in this Service Level Agreement.
Effective Date: [Effective Date]
This SLA is intended to facilitate the timely and fair processing of incentive claims for the sales force of [Your Company Name] and is binding upon submission of an incentive claim.
Signed:
[Company Representative Name]
[Date]
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