Salon Annual Evaluation
Complete this evaluation to identify areas of excellence and potential improvement, aiming to enhance overall client satisfaction and operational efficiency. Please fill out each section of the form carefully, rating from 1 to 5 based on the criteria provided and refer to the Overall Score to interpret the salon's performance based on the total.
Evaluation Overview
Evaluation Period:
Evaluation Date:
Evaluator:
Position/Title:
Rating Scale
Rating | Meaning |
|---|
1 | Poor - Far below expectations with significant improvement needed. |
2 | Fair - Below expectations, several areas need enhancement. |
3 | Good - Meets basic expectations with room for improvement. |
4 | Very Good - Above expectations, minor improvements needed. |
5 | Excellent - Exceeds expectations with exceptional performance. |
Evaluation
Metric | Description | Rating |
|---|
Customer Satisfaction | Measure of how satisfied customers are with the services provided. | |
Staff Professionalism | Evaluation of staff behavior, competence and appearance. | |
Service Variety | Assessment of the range of services offered by the salon. | |
Facility Cleanliness | Checks the consistency and quality of salon hygiene and cleanliness. | |
Product Quality | Quality of the beauty products used and sold by the salon. | |
Appointment Scheduling Efficiency | Effectiveness of the booking system and accommodation of client schedules. | |
Customer Retention | Ability of the salon to retain customers over time. | |
Marketing and Promotion Effectiveness | Success of marketing campaigns and promotions in attracting new clients. | |
Financial Management | Efficiency and effectiveness of financial operations within the salon. | |
Overall Experience | General assessment of the overall client experience at the salon. | |
Total | | |
Overall Score
Score Range | Qualitative Meaning |
|---|
10-19 | Unsatisfactory |
20-29 | Needs Improvement |
30-39 | Satisfactory |
40-49 | Very Good |
50 | Outstanding |
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