Business Process Risk Assessment
Company Name: [Your Company Name]
Department/Process: Sales and Customer Service Department
Assessment Date: May 1, 2090
Assessor(s): [Your Name]
1. Objective
The objective of this Business Process Risk Assessment is to systematically identify, assess, and manage operational risks within key business processes such as production, sales, and customer service. By evaluating these risks, the goal is to enhance operational efficiency, reduce potential disruptions, ensure regulatory compliance, and improve overall business performance.
2. Risk Identification
For each business process (e.g., production, sales, customer service), identify the potential risks. Evaluate internal and external factors that could impact the process.
Process Area | Risk Description | Risk Category (e.g., Financial, Operational, Compliance) | Risk Owner |
|---|
Production | E.g., Equipment failure, supply chain disruption, labor shortages | Operational | ____________________ |
Sales | E.g., Loss of key clients, inaccurate demand forecasting, competitive pressure | Financial / Operational | ____________________ |
Customer Service | E.g., Poor customer satisfaction, employee turnover, lack of adequate support systems | Operational / Customer Experience | ____________________ |
Logistics | E.g., Shipment delays, inventory errors, inefficient routing | Operational / Financial | ____________________ |
IT Systems | E.g., Cybersecurity threats, software malfunctions, outdated infrastructure | Operational / Compliance | ____________________ |
3. Risk Assessment Matrix
Evaluate the likelihood and impact of each identified risk to prioritize them. Use the matrix below to classify each risk.
Likelihood | Impact | Risk Rating (Likelihood x Impact) |
|---|
Very Low (1) | Very Low (1) | Very Low (1) |
Low (2) | Low (2) | Low (2) |
Medium (3) | Medium (3) | Medium (6) |
High (4) | High (4) | High (16) |
Very High (5) | Very High (5) | Very High (25) |
Likelihood:
Impact:
4. Risk Evaluation and Prioritization
Process Area | Risk Description | Likelihood Rating (1-5) | Impact Rating (1-5) | Risk Rating (Likelihood x Impact) |
|---|
Sales | Loss of key clients due to poor relationship management | Likelihood: 3 (Possible) | Impact: 4 (High) | Risk Rating: 12 (Medium) |
IT Systems | Cybersecurity threat due to outdated software | Likelihood: 5 (Almost Certain) | Impact: 5 (Catastrophic) | Risk Rating: 25 (Very High) |
5. Mitigation Strategies
For each high and medium risk, identify actions to mitigate or manage the risk.
Risk Description | Risk Rating | Mitigation Actions | Responsible Person | Status |
|---|
Equipment Failure | High (16) | Schedule regular maintenance; train staff on emergency procedures | John Doe, Operations Lead | Pending |
Cybersecurity Threat | High (20) | Implement stronger firewalls; conduct regular security audits | Jane Smith, IT Manager | In Progress |
Customer Turnover | Medium (12) | Improve employee satisfaction through surveys and engagement programs | Mike Johnson, HR Manager | Planned |
6. Residual Risk Evaluation
After applying mitigation strategies, reassess the risk level.
Risk Description | Residual Risk Rating | Risk Level After Mitigation | Responsible Person |
|---|
E.g., Equipment Failure | Low (5) | Low | John Doe |
E.g., Cybersecurity Threat | Medium (10) | Medium | Jane Smith |
E.g., Customer Turnover | Low (6) | Low | Mike Johnson |
7. Monitoring and Review
Monitoring Frequency: (e.g., Weekly, Monthly, Quarterly) ____________________
Review Date: ___________________________
Next Assessment Date: ___________________
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