IT Service Evaluation Checklist
1. Service Availability
Task | Completed (✓) |
|---|
IT services are available during business hours. | |
Support is available after business hours for emergencies. | |
Service uptime and reliability meet expectations. | |
Response times to service requests are timely. | |
2. Technical Support
Task | Completed (✓) |
|---|
Support team provides effective solutions to issues. | |
Support staff is knowledgeable and skilled. | |
Support team is available through multiple communication channels. | |
Customer feedback regarding support staff is positive. | |
3. Service Quality
Task | Completed (✓) |
|---|
IT services meet the expected quality standards. | |
Services are reliable and consistent. | |
Any service outages are handled promptly and communicated effectively. | |
Service issues are resolved within the agreed timeframes. | |
4. System Performance
Task | Completed (✓) |
|---|
Systems are operating at optimal speed. | |
There is minimal downtime or disruption in service. | |
The system is scalable and can handle increasing loads. | |
There are no major issues with system security. | |
5. User Experience
Task | Completed (✓) |
|---|
Services are user-friendly and intuitive. | |
The system interface is clear and easy to navigate. | |
End-users are satisfied with the overall IT services provided. | |
IT services meet the needs of all user groups. | |
6. Compliance and Security
Task | Completed (✓) |
|---|
IT services comply with relevant industry standards and regulations. | |
Data security measures are effective and up-to-date. | |
Regular security audits are conducted. | |
IT services adhere to privacy and confidentiality policies. | |
Overall Evaluation:
Additional Comments:
[Insert any feedback, observations, or suggestions for improvement.]
Evaluator Name: [Your Name]
[Date Signed]
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