Free Swimlane Flowchart
This Swimlane Flowchart Template is designed to visualize and analyze the complex end-to-end process of a customer transaction, detailing every action across different departments or roles, making it highly valuable for business analysts, operations managers, and product owners working on e-commerce platforms. Users initiate the flow by defining the participating roles—Customer, Sales, Inventory, and Payment—in the horizontal swimlanes. The process begins with the customer's Order action and progresses step-by-step through internal yellow action boxes, such as Receive order and Check stock, guided by dark diamond Decision nodes. This systematic mapping results in a clear, shared, and accountable blueprint of the entire system, identifying precise handoffs, dependencies, and potential failure points like invalid payments or out-of-stock scenarios.
