Front Desk Associate Job Description
Job Title: Front Desk Associate
We are looking for an amiable and organized Front Desk Associate to join our team at Sunset Hotel. Your primary goal will be providing stellar customer service to our guests and visitors, ensuring their first point of contact with our establishment is always a pleasant one.
Responsibilities and Duties:
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Greet and welcome all incoming guests, visitors, or clients in a friendly and professional manner.
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Handle the check-in and check-out procedures efficiently - including verifying identification, processing payments, and issuing room keys or access cards.
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Respond to inquiries, provide information about our services, amenities, and promotions and assist with any special requests or needs.
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Manage incoming phone calls and emails, directing them to the appropriate departments or individuals.
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Assist guests/clients with making reservations and maintain accurate records.
Qualifications and Skills:
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Excellent verbal and written communication skills
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Strong organizational abilities and attention to detail
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Computer literacy and proficiency in common office software
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Ability to multitask and manage time effectively
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Working knowledge of the hospitality industry and customer service best practices
Experience:
Previous experience in a hotel front desk or customer service role is beneficial but not necessary. We are more interested in your dedication to customer service and commitment to our hotel’s mission.
Additional Requirements:
Ability to work flexible hours, including holidays and weekends as necessary. A positive attitude and approachable nature are essential.
Benefits and Perks:
Provisions for attractive compensation, benefits, and opportunities for growth and development. Specific details will be discussed during the interview process.
How to Apply:
Interested in the Front Desk Associate position? Send your resume along with a brief cover letter explaining why you would fit this role to [email protected]. You can also contact us at 222 555 7777 for more information.
About Sunset Hotel:
Sunset Hotel is an upscale establishment located at 1468 Franklin Street Montgomery, AL 36014. Our mission is to provide top-notch service and memorable experiences for all our guests. We’re looking forward to expanding our team with individuals as committed to excellence as we are.
