Associate in BPO Job Description
Job Title: Associate in BPO, Client Communication
GlobalPro Services is on the hunt for a dedicated and competent Associate in BPO, Client Communication. The ideal candidate will play an integral role in managing daily communication with our external clients while maintaining utmost professionalism. A knack for problem-solving, quality assurance, and process documentation is required. If you have management skills coupled with profound understanding of data entry systems, then we suggest that you should apply.
Responsibilities and Duties
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Serve as the key contact point between our esteemed clients and our organizational team.
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Efficiently handle data entry tasks in multiple systems, databases, and spreadsheets.
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Develop detailed process documentation to maintain service delivery efficiency and consistency.
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Identify operational issues and client concerns and provide prompt, effective resolutions.
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Perform quality checks to ensure conformity to specified standards and client requirements.
Qualifications and Skills
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A minimum of a Bachelor's degree in a relevant field or equivalent experience
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Excellent communication and relationship-building skills
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Experience in data management and quality assurance
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Demonstrated problem-solving ability and organizational skills
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Proficiency in using different data entry systems and databases
Perks and Benefits
At GlobalPro Services, we offer a competitive salary package, health benefits, and opportunities to grow your career path within the organization. We have a friendly working environment, fostering respect and collaboration.
Application Process
If you meet the job requirements and are excited about the opportunity, please submit your applications directly to our email: [email protected] or call us on 222 555 7777.
About the Company:
GlobalPro Services is a dynamic and trusted company specializing in international consulting and solutions. With a focus on global expansion, we offer expertise in market research, strategy development, and logistical support. Our mission is to empower businesses to thrive on a global scale, ensuring success in every market.
