Booking Officer Job Description
Job Title: Booking Officer
Job Description:
At PetPamper Resorts, we're looking for a reliable, organized, and customer-focused Booking Officer to join our dynamic team. In this role, you'll process booking requests, manage reservations, and ensure top-notch customer service for our clients. Our ideal candidate is an efficient communicator, meticulous in maintaining records, and strives to provide exceptional service in every client interaction.
Responsibilities and Duties:
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Process booking requests received via various channels, such as phone calls, emails, and online forms.
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Maintain accurate and up-to-date records of all reservations and bookings.
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Verify availability and schedule appointments, services, and facilities accordingly.
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Deliver exceptional customer service by assisting clients with inquiries, changes, and cancellations promptly and professionally.
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Address and resolve any booking-related issues to ensure client satisfaction.
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Cooperate with other team members to provide seamless booking experience for clients.
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Effectively communicate with clients to confirm, modify, or cancel bookings as necessary.
Qualifications and Skills:
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Experience in a similar role, preferably in the hospitality industry.
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Excellent communication and customer service skills.
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Strong attention to detail and the ability to maintain accurate records.
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Competency in basic computer skills, including email and online booking platforms.
Additional Requirements:
It is essential that our Booking Officer maintains professionalism and a positive attitude, even in high-stress situations. Punctuality and a commitment to maintaining confidentiality is a must.
Benefits and Perks:
In addition to competitive pay, we offer benefits that include health insurance and vacation time. Our team also enjoys a welcoming work environment located in our state-of-the-art resort.
Application Process:
To apply, send your resume to [email protected] or call us at 222 555 7777. For more information about us, visit petpampersorts.fict.
Company Overview:
PetPamper Resorts provide quality pet care services in a safe and enjoyable environment. Located at 3011 Poplar Chase Lane, Boise, ID 83704, our team is dedicated to ensuring the utmost comfort and happiness for our furry friends.
