Job Title: Booking Officer
Job Description:
At PetPamper Resorts, we're looking for a reliable, organized, and customer-focused Booking Officer to join our dynamic team. In this role, you'll process booking requests, manage reservations, and ensure top-notch customer service for our clients. Our ideal candidate is an efficient communicator, meticulous in maintaining records, and strives to provide exceptional service in every client interaction.
Responsibilities and Duties:
Process booking requests received via various channels, such as phone calls, emails, and online forms.
Maintain accurate and up-to-date records of all reservations and bookings.
Verify availability and schedule appointments, services, and facilities accordingly.
Deliver exceptional customer service by assisting clients with inquiries, changes, and cancellations promptly and professionally.
Address and resolve any booking-related issues to ensure client satisfaction.
Cooperate with other team members to provide seamless booking experience for clients.
Effectively communicate with clients to confirm, modify, or cancel bookings as necessary.
Qualifications and Skills:
Experience in a similar role, preferably in the hospitality industry.
Excellent communication and customer service skills.
Strong attention to detail and the ability to maintain accurate records.
Competency in basic computer skills, including email and online booking platforms.
Additional Requirements:
It is essential that our Booking Officer maintains professionalism and a positive attitude, even in high-stress situations. Punctuality and a commitment to maintaining confidentiality is a must.
Benefits and Perks:
In addition to competitive pay, we offer benefits that include health insurance and vacation time. Our team also enjoys a welcoming work environment located in our state-of-the-art resort.
Application Process:
To apply, send your resume to info@petpamperresorts.fict or call us at 222 555 7777. For more information about us, visit petpampersorts.fict.
Company Overview:
PetPamper Resorts provide quality pet care services in a safe and enjoyable environment. Located at 3011 Poplar Chase Lane, Boise, ID 83704, our team is dedicated to ensuring the utmost comfort and happiness for our furry friends.
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