Service Operations Job Description
Job Title: Service Operator
Greeneco Movers, an industry leader in environmentally friendly moving services, is actively seeking a dedicated professional to join our team in the role of Service Operator. This role is based in our Cheshire location and is focused on providing paramount service to our customers addressing their inquiries, requests, and concerns with utmost professionalism.
Responsibilities and Duties:
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Respond to customer inquiries, requests, and issues in a timely and professional manner.
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Document, prioritize, and manage service requests from customers.
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Coordinate with service team members to assign and schedule tasks to the appropriate personnel.
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Monitor the progress of service requests to ensure quick resolution.
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Investigate service issues, discover root causes, and initiate appropriate solutions.
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Collaborate with technical teams to resolve complex service matters.
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Escalate unresolved issues to the higher management when necessary.
Skills and Competencies:
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Excellent customer service skills.
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Strong communicative abilities, both written and verbal.
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Proven problem-solving abilities.
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Ability to work effectively in a team.
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Proven record of managing tasks effectively and efficiently.
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Demonstrated ability to prioritize and manage workload.
Experience and Qualifications:
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Minimum of two years' experience in a similar role.
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A background in customer service or operations is preferred.
Benefits and Perks:
In addition to a competitive salary, Greeneco Movers offers an impressive benefits package, including health benefits and paid time off. We foster a positive work environment and believe in work-life balance. Additional perks will be shared with shortlisted applicants.
Application Process:
To apply, please send your updated resume to [email protected]. The interview process will include an initial phone screen followed by one or potentially two face-to-face interviews at our Cheshire office located at 2883 Robinson Lane Cheshire (Gallia), OH 45620.
About Us:
Greeneco Movers is a company committed to providing an ecological alternative in the moving industry. We pride ourselves in our excellent customer service, our dedication to the environment, and our successful track record. Join us for an opportunity to be part of an exciting team and progressive company culture.
