IT Customer Service Job Description

Job Title: IT Customer Service

We are seeking an IT Customer Service Specialist who is both tech-savvy and a people-person. You'll be entrusted with assisting our clients with technical issues, working frontline to ensure satisfaction, productivity, and the smooth operation of our software and systems. This job is perfect for problem solvers who love helping people and staying up to date with technology.

Responsibilities and Duties

Provide frontline support to clients, ensuring the proper and optimal operation of our IT systems and software.
Diagnose, troubleshoot, and resolve client IT problems, escalating to higher level IT personnel when necessary.
Effectively document, track, and monitor problem resolution to ensure timely, quality service.
Cultivate strong relationships with clients, delivering a superior customer service experience.
Stay abreast of latest IT trends and technologies to maintain expert knowledge and provide the best possible service.

Qualifications and Skills

Technical degree or equivalent experience in relevant field.
Proven experience in an IT customer service role.
Proficient in various IT systems, networks, and software.
Excellent problem-solving skills.
Able to communicate technical problems in simple terms to non-technical users.
Strong interpersonal skills with a focus on customer service.

Additional Requirements

Must be able to work flexible hours including evenings, weekends, and holidays, as required. Participation in a rotating on-call schedule is also necessary.

Benefits and Perks

Competitive salary with opportunity for annual performance-based raise.
Full benefits package including health, dental, and vision coverage.
Paid vacation and sick days.
Continuing education and training opportunities.

Application Process

To apply, submit your resume and cover letter outlining your qualifications and why you believe you'd be a good fit for this role. Applications will be reviewed on a rolling basis, and those selected for an interview will be contacted directly.

Company Overview

We are a fast-growing tech company providing cutting-edge IT solutions to an array of clients. We pride ourselves on our fantastic customer service, ensuring our clients are pleased and their businesses are running smoothly.