Logistics Customer Service Job Description
Job Title: Logistics Customer Service Coordinator
We're currently looking for a dedicated and detail-oriented individual to join our dynamic team as a Logistics Customer Service Coordinator. In this crucial role, you will act as the vital link between our customers, carriers, suppliers, and internal teams, ensuring smooth and efficient communication and coordination.
Responsibilities and Duties
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Act as the primary point of contact for customers, suppliers, and carriers.
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Coordinate with internal teams to ensure timely delivery of goods and services.
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Handle and resolve any issues, questions, or concerns raised by stakeholders.
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Maintain accurate and up-to-date records of all transactions and communications.
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Continually identify and implement strategies for improving overall customer satisfaction and efficiency.
Qualifications and Skills
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Bachelor's degree in Business Management, Logistics, or a similar field.
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Strong communication and interpersonal skills.
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Ability to multitask and handle pressure in a fast-paced environment.
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Excellent problem-solving and decision-making skills.
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Detail-oriented with strong organizational skills.
Experience
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At least two years of experience in a Customer Service role, preferably within the logistics or supply chain industry.
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Experience managing communication and coordination among various stakeholders.
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Familiarity with logistics and supply chain management software is a plus.
Benefits and Perks
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Competitive salary package.
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Comprehensive healthcare benefits.
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Opportunities for professional development and career progression.
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Positive and vibrant work culture.
Application Process
To apply, please send your resume, cover letter, and any relevant certifications to our HR department at [email protected]. The subject line should read "Application: Logistics Customer Service Coordinator". Applications will be accepted until January 11, 2050.
Company Overview
We are a leading organization in the logistics and supply chain industry, dedicated to providing exceptional service and creating sustainable value for our customers. We believe in a culture of continuous improvement, collaboration, and customer-centricity, and require an individual who shares these values to join our team.
