Professional Services Engineer Job Description
Job Title: Professional Services Engineer, Solution Implementation
AeroPort Innovations is seeking an adept Professional Services Engineer for Solution Implementation. This dynamic role requires a motivated individual capable of leading our solution implementation efforts on client sites. We’re searching for a dedicated technical professional who excels at configuring, customizing, and integrating our products based on specific customer requirements, while ensuring project deliverables are met accurately and timely. Being adept at troubleshooting, providing customer guidance, and conducting root-cause analysis is the key to excel at this job.
Responsibilities and Duties:
As a Professional Services Engineer, you will:
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Lead the onsite implementation of our solutions, maintaining punctuality and staying within the scope of the project.
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Configure and customize our innovative products that are tailored to our customer’s unique requirements.
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Provide technical guidance and expertise during the implementation phase, enhancing customer satisfaction.
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Collaborate with customers to seamlessly integrate our products within their existing infrastructure.
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Identify, troubleshoot and resolve technical issues promptly, ensuring minimal downtime.
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Conduct root cause analysis and devise strategies to mitigate any recurring issues.
Qualifications, Skills, and Competencies:
The ideal candidate should possess:
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A bachelor's degree in engineering or a closely related field.
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Strong troubleshooting and problem-solving skills.
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Excellent customer service skills and the ability to effectively communicate technical concepts.
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Comprehensive understanding of various IT infrastructure systems and networks.
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Project management skills with a proven track record of leading successful technical deployments.
Experience:
Candidates must have a minimum of 3-5 years’ experience in a Professional Services Engineering role or a similar position.
Additional Requirements:
Periodic travel may be required for customer site implementation and support.
Benefits and Perks:
AeroPort Innovations offers competitive salaries, comprehensive benefits package, paid vacation, and an environment that fosters creativity and professional growth.
Application Process:
If this role sounds like the challenge, you've been looking for, please send your resume to [email protected]. Alternatively, call us at 222 555 7777 to learn more about the opportunity.
About AeroPort Innovations:
We aim to revolutionize smart airport solutions worldwide, shaping the future of aviation through relentless innovation. We are based at 4165 Trainer Avenue Davenport, IL 52803.
