Insurance Customer Service Representative Job Description
Job Title: Insurance Customer Service Representative
We are seeking an Insurance Customer Service Representative to join our dynamic team at [YOUR COMPANY NAME]. You will act as our policyholders' main point of contact, delivering outstanding service and supporting them throughout their customer journey.
Responsibilities and Duties
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Handle policy-related queries, changes, and complaints by phone, email, and live chat.
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Liaise between policyholders and Insurance Services Providers to resolve matters.
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Ensure that customer needs are met per the company standards and policy.
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Maintain up-to-date knowledge of products and services to provide accurate information to clients.
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Record customer interactions, transactions, requests, and complaints in the CRM system.
Qualifications and Skills
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Diploma, Associate, or Bachelor's degree.
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Excellent communication and interpersonal skills.
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Ability to handle stressful situations and high volumes of calls professionally.
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Familiarity with computer systems and technology.
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Strong problem-solving abilities and attention to detail.
Additional Requirements
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Proven experience as a customer service representative, ideally within the insurance industry, is required.
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Qualified applicants must be willing to work flexible hours, including evenings and weekends, to support our policyholders across multiple time zones.
Benefits
At [YOUR COMPANY NAME], we offer a competitive salary and benefits package, including health insurance, paid time off, and a 401(k) retirement plan.
Company Overview
[YOUR COMPANY NAME] is a prestigious insurance company known for its comprehensive services and commitment to exceptional customer service. We place our clients' needs at the heart of our operations and strive to exceed their expectations at every opportunity.
Interested applicants should submit their CV and a cover letter to [YOUR COMPANY EMAIL] or to our address, [YOUR COMPANY ADDRESS].
For more information, reach us at [YOUR COMPANY NUMBER] or check our website: [YOUR COMPANY WEBSITE].
