Sales Product Demo SLA
This Sales Product Demo Service Level Agreement ("SLA") is entered into on [Month, Day, Year] by and between:
[Your Company Name], a company registered under the laws of [Jurisdiction], with its registered office at [Your Company Address], represented by [Your Company Representative Name], hereinafter referred to as the "Service Provider."
And
[Client Company Name], a company registered under the laws of [Jurisdiction], with its registered office in [Client Company Address], represented by [Client Representative Name], hereinafter referred to as the "Client."
WHEREAS, the Service Provider agrees to provide product demonstration services to the Client, and the Client wishes to receive such services under the terms and conditions set forth herein.
I. Product Demo Request Process
a. Demo Request Submission
The Client possesses the freedom and right to submit requests for any available demonstrations through any of the designated channels provided by the Service Provider. This includes a range of accessible options but is not restricted to these. The Client may make use of channels like direct website interaction, through communication via email, or by way of a conventional phone call.
b. Response Time
The Service Provider hereby pledges and commits to the provision of an initial response to any requested demo. Furthermore, the Service Provider promises to give a confirmation of the received demo request. Both the initial response and confirmation will be undertaken within [0] hours right after the receipt of the said request.
c. Demo Scheduling
The Service Provider will make arrangements to schedule the demonstration within a timespan of [0] business days, commencing from the day the initial request for the demonstration was made.
II. Demo Preparation
a. Pre-demo Information Gathering
The Client is in agreement and has given his/her consent to supply or provide any required or necessary information. This information will concern the needs and preferences of the prospective client. It is given for the sole purpose of facilitating or assisting in the customization or tailoring of the demonstration to meet specific requirements or tastes.
b. Customization
The Service Provider will tailor the demo to address the specific needs and interests of the prospect as provided by the Client.
c. Demo Materials
The Service Provider has the responsibility of preparing and providing any relevant materials or documents that may be required for the demonstration. This task must be done in accordance with the preferences of the potential client or prospect, as their specifications and interests are vital to consider and follow during the demonstration preparation phase.
III. Demo Delivery
a. Platform
The Service Provider has taken upon the responsibility to carry out the demonstration using the platform that has been mutually agreed upon, referred to as [Demo Platform]. Their aim during this demonstration is to ensure that the participants have a seamless and uninterrupted experience.
b. Presenter
The Service Provider will take responsibility for assigning a suitably qualified representative or agent for the task of conducting an informative demonstration for the prospect. This designated representative will also be responsible for handling any questions or concerns the prospect might have, thereby addressing those inquiries and providing satisfactory responses and solutions.
c. Duration
It has been mutually agreed upon by both parties involved that the demonstration is anticipated to have a duration of approximately zero minutes or hours.
IV. Post-Demo Follow-up
a. Follow-up Communication
The Service Provider will initiate follow-up communication with the prospect within [0] business days of the demo to address any additional questions or concerns that may have arisen during the presentation.
V. Feedback and Improvement
a. Feedback Collection
Both parties involved, namely the Client and the Service Provider, recognise and acknowledge the significance of feedback in their interactions. As a critical component of the agreement, the Client is committed to providing prompt feedback on their experience with the demo. This feedback is to be provided immediately upon request by the Service Provider, who has the right to request such feedback as necessary.
b. Continuous Improvement
The Service Provider hereby pledges and commits to utilizing the feedback that is received from the Client. This feedback will be put into good use in order to continually make improvements to the services they provide, specifically in regard to their product demonstration services. This is a commitment to enhance quality and efficiency based on the perspective and experience of the client.
VI. Confidentiality
Confidentiality Obligations
Both parties involved have come to a mutual understanding and thus, agreed that they will ensure the protection and maintenance of the confidentiality of any pieces of information which are not available or disclosed to the public, particularly those that are disclosed during the process of demonstrating the product or service. This agreement to maintain confidentiality will follow the terms and conditions set by a separate confidentiality agreement, provided such an agreement is applicable or exists.
VII. Termination
This Service Level Agreement (SLA) can be terminated by either the party involved should the terms and conditions outlined within it not be met accordingly. For a termination to take effect, a written notice must be sent from the party seeking termination to the other party. In addition to non-compliance with the stipulated terms and conditions, termination is also permitted if there is an occurrence of a material breach.
VIII. Governing Law
This Service Level Agreement (SLA) will be managed, interpreted, and implemented in line with the regulations and legal framework of [Jurisdiction], and this will take precedence without considering any potential conflicts with the laws of other jurisdictions, principles, or legal systems.
IX. Entire Agreement
This SLA constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior and contemporaneous understandings, agreements, representations, and warranties.
IN WITNESS WHEREOF, the parties hereto have executed this Sales Product Demo Service Level Agreement as of the Effective Date.
[Your Company Representative Name]
[Month, Day, Year]
[Client Representative Name]
[Month, Day, Year]
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