Sales B2B Quote SLA
THIS SERVICE LEVEL AGREEMENT ("Agreement") is entered into this [Month, Day, Year],
BETWEEN:
[Your Company Name], a corporation duly incorporated under the laws of [State of California], having its principal place of business at [Your Company Address], herein represented by [Your Name], in the capacity of [Director of Sales], hereinafter referred to as the "Company";
AND
[Your Partner Company Name / Second Party], an entity duly organized and existing under the laws of [State of California], with its registered address at [Personal Address], herein represented by [Your Client / Subscriber / User Name], in the capacity of [Business Manager], hereinafter referred to as the "Client";
WHEREAS, the Company provides a range of sales services and the Client is in need of such services in accordance with the terms stipulated in this Agreement;
NOW, THEREFORE, in consideration of the mutual covenants and agreements set forth herein, and for other good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, the parties hereto agree as follows:
1. Scope of Agreement
THIS AGREEMENT sets forth the comprehensive terms and conditions under which [Company Name], hereinafter referred to as the "Company," shall provide Business-to-Business (B2B) sales quote services to [Name], hereinafter referred to as the "Client." The services provided shall include, but not be limited to, the preparation, presentation, and follow-up of sales quotes, as more fully described in the schedules, exhibits, or attachments hereto, which are incorporated herein by reference (collectively referred to as the "Services"). The Company agrees to perform these Services in a professional and timely manner, consistent with industry standards and in compliance with all applicable laws and regulations. The Client acknowledges that they have read, understood, and agreed to be bound by all the provisions of this Agreement, including any and all schedules, exhibits, or attachments. Therefore, both parties concur that this Agreement constitutes the entire understanding between them and supersedes all prior oral agreements, understandings, or arrangements relating to the provision of the Services.
1.1 Services Covered
UNDER THIS AGREEMENT, specifically in this Section 1.1, the term "Services Covered" shall mean and refer to a comprehensive suite of services related to Business-to-Business (B2B) sales quoting provided by the Company to the Client. Such services shall include, but are not limited to, the generation of sales quotes that detail the goods or services offered, their prices, and terms; the delivery of these sales quotes to prospective or existing business customers; and any and all consultations, advice, or guidance related thereto. The Services shall be performed in a manner consistent with industry best practices, and in accordance with any schedules, exhibits, or attachments that may be added to this Agreement, which shall be deemed incorporated herein by reference. Both parties acknowledge and agree that the Services covered by this Agreement are integral to the business operations of the Client and that the Company shall undertake all reasonable efforts to execute them effectively and efficiently.
2. Service Level Objectives
IN THIS SECTION 2, titled "Service Level Objectives," both Parties set forth the standard performance metrics by which the Company shall be judged in the provision of the Services described herein.
2.1 Response Time
WITH RESPECT TO "Response Time," [Company Name] hereby agrees to acknowledge and respond to any quote requests initiated by [Name] within one (1) business day of receipt of said request. Failure to do so may constitute a material breach of this Agreement, subject to remedies as defined in later sections herein.
2.2 Accuracy
UNDER THE SUBHEADING "Accuracy," both Parties agree that all sales quotes furnished by [Company Name] to [Name] shall maintain an accuracy level of no less than ninety-nine percent (99%) in relation to pricing, product or service descriptions, and any other pertinent details specified in the quote. Any errors or omissions may be subject to correction and could be grounds for reevaluation of the terms of this Agreement.
2.3 Revision
PERTAINING TO "Revision," [Company Name] commits to process any revisions to quotes within two (2) business days upon receiving a formal request for such revisions from [Name]. The revised quote shall be delivered under the same accuracy and timeliness standards as set forth in Subsections 2.1 and 2.2 of this Agreement.
3. Performance Metrics
[Your Company Name] will track performance according to the following Key Performance Indicators (KPIs):
Quote delivery time
Accuracy percentage
Revision completion rate
4. Term and Termination
THIS AGREEMENT shall become effective as of [Month, Day, Year], hereinafter referred to as the "Effective Date," and shall continue in full force and effect until terminated by either Party. Either Party may terminate this Agreement by providing written notice to the other Party. Such notice shall be delivered in accordance with the notification procedures outlined elsewhere in this Agreement. Termination shall become effective immediately upon receipt of said notice, unless a later date is specified in the termination notice. Upon termination, all obligations, rights, and liabilities of both Parties shall cease, except for those which, by their nature, should survive termination, including but not limited to payment obligations, confidentiality commitments, and liability limitations.
4.1 Termination for Cause
Either Party may terminate this Agreement with immediate effect if the other Party is in material breach of its obligations under this Agreement and fails to cure such breach within thirty (30) days of receiving written notice thereof.
5. Liability and Indemnification
5.1 Limitation of Liability
Neither Party shall be liable to the other for any lost profits or any indirect, special, incidental, consequential, or punitive damages.
5.2 Indemnification
Each Party agrees to indemnify and hold harmless the other Party against any and all claims, losses, damages, liabilities, penalties, punitive damages, expenses, reasonable legal fees and costs of any kind or amount.
6. Governing Law
THIS AGREEMENT shall be governed by, construed, and enforced in accordance with the laws of the State of [Your State/Country], without regard to its conflict of laws rules. Any and all legal actions or proceedings relating to this Agreement shall exclusively take place in the federal or state courts located within the State of [Your State/Country], and the Parties hereby expressly consent to the jurisdiction and venue of such courts. Each Party hereby waives any right to jury trial in connection with any action or litigation in any way arising out of, or related to, this Agreement. The Parties further agree that in the event of litigation arising out of this Agreement, the prevailing Party shall be entitled to recover its reasonable attorney’s fees and court costs from the non-prevailing Party.
7. Entire Agreement
THIS AGREEMENT constitutes the complete and exclusive statement of the agreement between [Company Name] and [Name] ("the Parties") concerning the provision of B2B sales quote services and supersedes all prior or contemporaneous proposals, oral or written, and all other communications between the Parties relating to the subject matter of this Agreement. No amendment, modification, or waiver of any provision of this Agreement shall be effective unless in writing and signed by both Parties. Neither the course of conduct between Parties nor trade practice shall act to modify any provision of this Agreement. This Agreement may only be amended by a written document duly executed by authorized representatives of both Parties. Any failure by either Party to enforce any provision of this Agreement shall not be considered a waiver of such provision or the right to enforce it at a later time.
8. Amendments
No amendment, change, or modification of this Agreement shall be valid unless in writing signed by both Parties.
IN WITNESS WHEREOF, the Parties have executed this Service Level Agreement effective as of [Date], in duplicate, each of which shall be deemed an original, but both of which together shall constitute one and the same instrument.
[Your Company Name]
[Month, Day, Year]
[Your Partner Company Name / Second Party]
[Month, Day, Year]
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