Customer Service ATS Resume
Personal Details
Address: [YOUR ADDRESS]
Phone: [YOUR PHONE NUMBER]
LinkedIn Profile: https://www.linkedin.com/in/your_own_profile
Professional Summary
Dynamic and customer-focused professional with [X] years of experience in providing exceptional service in retail and hospitality settings. Proven track record of resolving customer issues efficiently and improving overall customer satisfaction. Strong communication skills combined with proficiency in CRM software.
Skills
Excellent verbal and written communication skills
CRM software (e.g., Salesforce, Zendesk)
Conflict resolution and problem-solving abilities
Multitasking and prioritization in fast-paced environments
Team collaboration and leadership
Attention to detail and accuracy
Experience
Customer Service Representative
[COMPANY NAME], [CITY, STATE]
[MONTH, YEAR] – [MONTH, YEAR]
Handled customer inquiries across phone, email, and in-person, securing a 95% satisfaction rate.
Resolved an average of 30 customer issues per day regarding product inquiries, returns, and complaints.
Utilized CRM software to track customer interactions and ensure follow-up on all unresolved issues within 24 hours.
Collaborated with cross-functional teams to improve product knowledge and enhance service delivery.
Front Desk Associate
[COMPANY NAME], [CITY, STATE]
[MONTH, YEAR] – [MONTH, YEAR]
Welcomed guests upon arrival, checked them into rooms, and provided information on hotel amenities.
Managed a high-volume switchboard, handling up to 50 calls daily and transferring inquiries to the appropriate departments.
Assisted guests with special requests, ensuring their needs were met promptly and effectively.
Education
Bachelor of Arts in Hospitality Management
[UNIVERSITY NAME], [CITY, STATE]
Graduated: [MONTH, YEAR]
Certifications
Certified Customer Service Professional (CCSP) - Issuing Organization, [Year]
References
Available upon request.
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