Free Medical Receptionist Resume

Contact Information

Name: [Your Name]

Address: Austin, TX 73301

Email: [Your Email]

Objective

Detail-oriented and compassionate Medical Receptionist with over 5 years of experience in healthcare settings. Seeking to leverage my administrative skills, knowledge of medical terminology, and exceptional customer service abilities to contribute to the efficiency and patient satisfaction at your esteemed medical facility.

Professional Experience

Medical Receptionist

Austin Community Health Center, Austin, TX 73301
January 2051 - Present

• Greet and check-in patients, ensuring all personal and insurance information is accurate and up-to-date, enhancing the patient experience from the moment they arrive.

• Answer multi-line phone systems, manage scheduling, and handle patient inquiries with empathy and professionalism, resolving issues promptly and effectively.

• Maintain patient records, ensuring confidentiality and compliance with HIPAA regulations, contributing to a secure and trustworthy environment.

• Assist with billing and coding procedures, collaborating with insurance companies and patients to resolve any discrepancies, leading to timely payments and reduced claim rejections.

• Coordinate with medical staff to ensure seamless patient flow and efficient clinic operations, reducing patient wait times by an average of 15 minutes.

Administrative Assistant

Trinity Healthcare Services, Austin, TX 73301
June 2050 - December 2050

• Supported front desk operations including greeting patients, scheduling appointments, and managing communications, fostering a welcoming atmosphere.

• Handled medical records and documentation, ensuring accuracy and compliance with healthcare regulations, which improved record retrieval time by 30%.

• Prepared daily reports and assisted in financial transactions including patient billing and insurance claims processing, contributing to efficient financial operations.

• Provided high-level support to healthcare providers by managing correspondence and maintaining office supplies, ensuring smooth administrative functions.

Education

Associate of Science in Medical Administration

Austin State University, Austin, TX 73301
Graduated: May 2050

Skills

• Proficient in medical terminology and office software applications including Microsoft Office and EHR systems.

• Excellent communication and interpersonal skills, providing compassionate care to patients and liaising effectively with medical staff.

• Strong organizational and multitasking abilities, prioritizing tasks in a busy healthcare environment.

• Knowledge of HIPAA regulations and patient confidentiality practices.

• Proficient in electronic health records (EHR) management and patient scheduling systems.

Certifications

• Certified Medical Administrative Assistant (CMAA), National Healthcareer Association
  Obtained: June 2052

Qualifications

• Administrative Expertise: Demonstrated proficiency in managing front desk operations, including patient check-in, appointment scheduling, and handling inquiries with empathy and professionalism.

• Medical Terminology: Strong knowledge of medical terminology essential for accurately documenting patient information and communicating effectively with healthcare professionals.

• Patient Care: Committed to providing compassionate care and ensuring patient comfort while maintaining confidentiality and adhering to HIPAA regulations.

• Organizational Skills: Highly organized with a proven ability to prioritize tasks effectively in a fast-paced healthcare environment, contributing to seamless clinic operations.

• Communication Skills: Excellent verbal and written communication skills, facilitating clear and concise interactions with patients, medical staff, and external stakeholders.

• Technology Proficiency: Proficient in utilizing electronic health records (EHR) systems, Microsoft Office Suite, and other office software to streamline administrative tasks and enhance productivity.

• Team Collaboration: Skilled in collaborating with medical staff to optimize patient flow, enhance service delivery, and contribute to overall clinic efficiency.

Achievements and Awards

• Outstanding Patient Satisfaction: Consistently received positive feedback from patients for providing exceptional customer service and ensuring a comfortable and welcoming environment.

• Efficiency Improvement: Implemented a new patient scheduling system at Austin Community Health Center, resulting in a 20% reduction in appointment scheduling errors and improved overall clinic efficiency.

• Recognition for Team Collaboration: Received recognition for effectively collaborating with medical staff at Trinity Healthcare Services, contributing to enhanced patient care coordination and streamlined clinic operations.

• HIPAA Compliance Excellence: Recognized for strict adherence to HIPAA regulations and maintaining patient confidentiality, ensuring compliance across all administrative processes.

• Employee of the Month: Awarded "Employee of the Month" twice at Austin Community Health Center for dedication to quality patient care, professionalism, and outstanding performance in administrative duties.

Reference

Available upon request.

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