Customer Logistics Manager Resume
Phone Number: [YOUR PHONE NUMBER]
Address: [YOUR ADDRESS]
LinkedIn: https://www.linkedin.com/in/your_own_profile
I. Professional Summary
Experienced Customer Logistics Manager with over [NUMBER] years of experience in managing logistics operations with a strong emphasis on customer satisfaction. Adept at coordinating transportation, managing inventory, and ensuring timely deliveries while adhering to industry standards. Strong problem-solving skills and a customer-centric approach to logistics management.
II. Education
Bachelor of Science in Supply Chain Management
[UNIVERSITY NAME]
Graduated: [DATE]
III. Professional Experience
Customer Logistics Manager | [CURRENT COMPANY NAME] | [START DATE] - Present
Manage end-to-end logistics operations, encompassing both inbound and outbound shipments, ensuring customer orders are fulfilled promptly and efficiently.
Coordinate logistics activities with suppliers, carriers, and internal teams to align with customer-specific requirements and deliver an exceptional customer experience.
Utilize inventory management strategies, including just-in-time inventory (JIT) and demand forecasting, to minimize costs and maximize service levels.
Lead and mentor a diverse team of 10 logistics professionals, fostering continuous skill development and performance excellence.
Implement performance metrics and KPIs to assess and refine logistics processes, driving improvement in customer satisfaction scores and operational efficiency.
Collaborate with IT teams to implement and integrate logistics software, enhancing supply chain visibility and automation.
Logistics Coordinator | [PREVIOUS COMPANY NAME] | [START DATE]-[DATE]
Coordinated daily logistics operations, including scheduling, tracking, and optimizing routes to ensure on-time deliveries.
Maintained accurate inventory records and implemented inventory management techniques to minimize stockouts and reduce excess inventory.
Acted as a liaison between customers and warehouse staff, providing real-time updates on shipment status and addressing customer concerns.
Contributed to the development and enforcement of logistics policies and procedures, ensuring compliance with regulatory requirements and industry best practices.
IV. Skills
Customer-Centric Logistics Management: Develop and implement logistics strategies prioritizing customer satisfaction.
Transportation Coordination: Plan and optimize transportation schedules and routes for timely, cost-effective deliveries.
Inventory Management: Utilize JIT inventory, demand forecasting, and safety stock analysis to maintain optimal inventory levels.
Team Leadership and Development: Build and lead high-performing logistics teams, promoting continuous improvement and growth.
Performance Metrics (KPIs): Design and monitor KPIs to drive operational excellence and align with organizational goals.
Problem-Solving Abilities: Identify and resolve logistics challenges to enhance process efficiency and reliability.
Effective Communication: Collaborate effectively with internal teams, external partners, and customers.
Proficiency in Logistics Software: Extensive experience with SAP, Oracle, and TMS platforms to streamline operations.
Data Analytics and Supply Chain Optimization: Analyze supply chain data to identify trends and implement cost-saving strategies.
V. Certifications
Certified Supply Chain Professional (CSCP)
Lean Six Sigma Green Belt
Certified Logistics, Transportation, and Distribution (CLTD)
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