Medical Administrative Manager Resume
Phone Number: [YOUR PHONE NUMBER]
Address: [YOUR ADDRESS]
LinkedIn: https://www.linkedin.com/in/your_own_profile
I. Objective
Dynamic and detail-oriented Medical Administrative Manager with over [NUMBER] years of experience in managing medical administrative tasks, enhancing office efficiency, and ensuring the highest level of patient care. Seeking to leverage my expertise in a reputable healthcare facility to contribute to the efficient management of medical administrative operations.
II. Education
Bachelor of Science in Health Services Administration
[UNIVERSITY NAME]
Graduated: [DATE]
Relevant coursework: Healthcare Systems, Medical Records Management, Health Information Technology, Strategic Planning in Healthcare
III. Professional Experience
Medical Administrative Manager | [CURRENT HOSPITAL NAME] | [START DATE]-Present
Oversee daily administrative operations, including patient registration, scheduling, and billing processes.
Implemented a new scheduling system, resulting in a 20% reduction in patient wait times and a 5% increase in patient retention rates.
Develop and enforce office policies and procedures to ensure compliance with healthcare regulations and enhance patient experience. Policies resulted in a 99% compliance rate during annual audits.
Manage a team of administrative staff, providing regular training on customer service, electronic health records (EHR) usage, and billing practices. Staff training led to a 15% improvement in patient satisfaction scores in the first year.
Coordinate with healthcare providers to ensure seamless patient care and accurate documentation.
Monitor and manage office budgets, including procurement of medical supplies, ensuring cost-effectiveness and timely inventory replenishment. Successfully reduced supply costs by 10% in the last fiscal year.
Senior Medical Administrator | [PREVIOUS HOSPITAL NAME] | [START DATE]-[END DATE]
Supervised administrative staff and oversaw daily office operations.
Led the implementation of an electronic health records (EHR) system, contributing to a 25% increase in productivity among administrative staff and a 15% improvement in patient data accuracy.
Handled patient inquiries and complaints, resulting in a 95% patient satisfaction rate and a 5% decrease in patient complaints.
Conducted regular audits of medical records, ensuring compliance with HIPAA and other healthcare regulations, with a 99% compliance rate.
Managed patient billing and insurance claims, achieving a 98% accuracy rate in claim submissions and a 99% collection rate for insurance claims.
Mentored and trained new administrative staff, ensuring a smooth transition and maintaining high office efficiency.
IV. Skills
Medical Office Management: Extensive experience in patient registration, scheduling, and billing operations.
Healthcare Administration: Skilled in managing office policies, procedures, and compliance with healthcare regulations.
Electronic Health Records (EHR): Proficient in using various EHR systems, including [specific systems] for patient documentation and workflow management.
Patient Relations: Focused on enhancing patient experience and satisfaction through effective communication and problem resolution.
Staff Training and Development: Experience in training administrative staff on office procedures, customer service, and EHR usage, resulting in high patient satisfaction scores.
Billing and Coding: Comprehensive understanding of billing practices and insurance claims, with a high accuracy rate.
Compliance and Auditing: Proven ability to conduct regular audits of medical records, ensuring compliance with healthcare regulations.
Budget Management: Competent in managing office budgets and procurement of medical supplies to ensure cost-effectiveness.
V. Certifications
Certified Medical Administrative Assistant (CMAA)
National Healthcare Association (NHA)
Certification achieved in [Year] with a focus on medical office procedures and administrative support.
Completed additional specialized training in EHR management, contributing to improved workflow and patient care.
Certified Professional in Healthcare Quality (CPHQ)
Healthcare Quality Certification Commission (HQCC)
Certification obtained in [Year] with expertise in healthcare quality assurance, compliance, and auditing.
Conducted a comprehensive assessment and improvement of patient experience protocols, resulting in enhanced patient satisfaction scores.
VI. Professional Affiliations
American Association of Healthcare Administrative Management (AAHAM)
Medical Group Management Association (MGMA)
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