Professional Car Wash Fleet Account Manager Job Description
Location: [City, State]
Overview
We are seeking a dynamic and customer-focused Professional Car Wash Fleet Account Manager to join our team. In this role, you will be responsible for managing relationships with corporate clients who maintain fleets of vehicles requiring regular car wash and detailing services. Your primary goal will be to ensure high levels of client satisfaction through effective account management, proactive communication, and efficient service delivery.
Responsibilities
Client Relationship Management
Build and maintain strong relationships with corporate clients who utilize our car wash services for their vehicle fleets.
Act as the main point of contact for client inquiries, service requests, and issue resolution.
Understand client needs and expectations, ensuring services are delivered according to agreed-upon specifications.
Sales and Business Development
Identify opportunities to upsell additional car wash services or products to existing fleet accounts.
Prospect and acquire new fleet accounts through targeted sales efforts, networking, and industry events.
Account Management
Coordinate and schedule car wash services for fleet vehicles based on client requirements and service agreements.
Monitor service delivery to ensure timely and efficient execution, maintaining high standards of quality.
Address any service issues or client concerns promptly and effectively, striving for quick resolutions.
Contract Negotiation
Negotiate service contracts and agreements with clients, including pricing, service levels, and terms of service.
Ensure contracts meet both client expectations and company profitability goals.
Reporting and Analytics
Provide regular reports to management on account status, sales performance, and client feedback.
Utilize data and analytics to identify trends, opportunities for improvement, and areas for growth within fleet account management.
Team Collaboration
Collaborate closely with operational teams to coordinate service delivery and ensure client expectations are met.
Communicate client requirements and feedback to internal teams to optimize service efficiency and quality.
Industry Knowledge
Stay informed about industry trends, competitor activities, and market conditions related to fleet management and car wash services.
Use industry knowledge to position the company's services effectively and maintain a competitive edge.
Compliance and Safety
Ensure all car wash services meet regulatory requirements and safety standards.
Monitor environmental regulations related to waste management and ensure compliance in service operations.
Qualifications
Bachelor's degree in Business Administration, Marketing, or a related field preferred.
Proven experience in account management, sales, or business development within the car wash industry or related field.
Strong communication, negotiation, and interpersonal skills.
Ability to manage multiple priorities and thrive in a fast-paced environment.
Knowledge of fleet management practices and car wash service operations.
Proficiency in CRM software and MS Office Suite.
Additional Requirements
Valid driver's license and clean driving record (if applicable).
Availability to travel occasionally for client meetings or industry events.
Benefits
Competitive salary commensurate with experience.
Health, dental, and vision insurance coverage.
Retirement savings plan with company matching contributions.
Paid time off and holidays.
Professional development opportunities, including training and certifications.
Company-provided vehicle for business use (if applicable).
Employee discounts on car wash and detailing services.
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