Workforce Dispatcher Resume
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Professional Summary
Highly efficient Workforce Dispatcher with over 5 years of experience in managing workforce schedules, optimizing resource allocation, and ensuring seamless communication between teams. Proficient in dispatch software and workforce management tools, with a strong ability to multitask and resolve issues promptly. Recognized for delivering outstanding operational efficiency and exceptional customer satisfaction.
Skills
Workforce planning and real-time scheduling
Dispatch software proficiency (e.g., ServiceTitan, Skedulo)
Data analysis and workforce optimization
Communication and conflict resolution
Time management and task prioritization
Customer service excellence
Professional Experience
Workforce Dispatcher
Global Service Solutions, New York, NY
June 2051 – Present
Coordinate daily schedules for a team of 50+ technicians across three regions, ensuring optimal resource allocation and coverage.
Leverage Skedulo dispatch software to monitor, assign, and update tasks in real-time, reducing operational delays by 20%.
Act as a central communication point between field staff, management, and clients to address issues and maintain efficiency.
Prepare weekly performance reports, analyzing workforce trends to recommend process improvements that increased on-time service rates by 15%.
Collaborate with management to implement scheduling policies, ensuring compliance with labor laws and company standards.
Dispatch Coordinator
MetroTech Services, Newark, NJ
January 2051 – May 2051
Scheduled and dispatched a team of 20 technicians to respond to daily service requests, achieving a 95% on-time service rate.
Worked closely with customer service teams to address client inquiries and resolve service delays promptly.
Maintained accurate and detailed records of service calls, workforce schedules, and dispatch activities.
Trained new team members on dispatch protocols and software, contributing to a 10% improvement in department efficiency.
Education
Associate Degree in Business Administration
New York Community College, New York, NY
Graduated: May 2050
Certifications
Certified Dispatcher Professional (CDP) – National Workforce Association, 2051
Advanced Workforce Optimization Certificate – TechCert Academy, 2051
Additional Information
Proficient in Microsoft Office Suite and Google Workspace
Experienced with CRM tools such as Salesforce and HubSpot
Bilingual: English and Spanish
References
Available upon request.
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