Recording complaint logs are valuable in marketing tactics. Complaints should be maintained timely and tracked at regular intervals so that their products, services or training can be improved to provide valuable service to the customers. You can use ready-made log sheet templates to draft complaint logs for your organization and maintain a steady customer relationship.
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5 Steps to Prepare a Complaint Log
Step 1: Company Details
The first section in the complaint log is to add the company name and details where the complaint will be made. You should mention the name, address and contact details of your company. Also, mention the email address on your website to reach you digitally.
Step 2: Date and Details of the Complainant
For a complaint to be made, you should ask for the date so that the complaint can be registered on time. Also keep a track of the medium through which the complaint was made, whether e-mail, social media or phone call. Since, the complaint needs to be specific, ask for detailed descriptions.
Step 3: Resolution Status
When a customer complains about a shortcoming, then you need to register the name of the person who attended the complaint. Keep a note of the steps followed to solve the problem or resolve the situation. Don’t forget to add the date of the resolution made.
Step 4: Feedback
After the complaint has been resolved, you should provide a space for feedback section so that customer can give their valuable opinions about the service provided and mention limitations that can be improved. Feedback sections enhance the quality of the complaint log.
Step 5: Gratitude to the Customer
Customer satisfaction is the main objective of any service. Since the customer faced an inconvenience, you should thank the customer to bear with patience and wait for the resolution. One of the marketing strategies to ensure customer loyalty is to provide free incentives or bonus coupons to your customers for their next purchase.
10+ Complaint Log Templates
1. Environment Health Complaint Log Template
Are you looking for a complaint log to ensure environmental health within your organization? Why create any sheet manually when you can get ready-made log sheets in a click? Download this Environment Health Complaint Log Template in DOC format and enjoy the formal structure laid out for your convenience. You can add the details in the given space and get your log sheet completed in no time.
2. Certified Operator Complaint Log Template
We have got an easier way to recognize the ways to improve your shortcomings. Just get this Certified Operator Complaint Log Template on your device and keep it handy on your website. Your customers will be able to forward their grievances in this log sheet and help you identify the problem areas to work on. This customer log template is efficiently compatible with all kinds of devices!
3. Complaint Log Number Template
Keeping a call log is easier than manually keeping a track of all the contact numbers. So without any further ado, if you download this Complaint Log Number Template, you should be able to maintain your log more efficiently. The best part about this PDF template is that they are quite easy to customize and modify according to your preferences without any hassle at all!
4. Council Complaint Log Template
As a district manager, you must have many complaints piling up almost every day. If you want to ease your stress, you can easily download this Council Complaint Log Template on your device and make sure all your customers meet with quality service. Be it any problem in the area, maintaining a complaint log will help you reach your customers better! You can even try out some more log sheet samples from our website for your convenience!
5. Organic Complaint Log Template
To preserve the quality of your organic products, you should download this Organic Complaint Log Template in DOC format, which you can access and download on your device within a jiffy. It becomes easier for you to keep track of all the complaints made about the products you provide so that you can improve their quality issues for the future. It’s better to get this right away before it’s too late!
6. Discrimination Complaint Log Template
This Discrimination Complaint Log Template has been personally designed to complain against discrimination. If you faced such situations in your institution or office, then you directly download this Discrimination Complaint Log Template and write down your grievances. Submit the completed complaint letter to the designated department and get immediate resolution!
7. Smoke Ordinance Complaint Log Template
Your factory should maintain activities without violating any regulations. Get this Smoke Ordinance Complaint Log Template in MS Excel format so that you can make your required changes in the spreadsheet when you download it! Get this editable template to enjoy the premium features of the form in an easy editable manner!
8. Complaint Log Template
If you are looking for a business complaint letter for your business website then go ahead and get this Complaint Log Template. It has a standard format and provides you a pre-built structure that is left blank for you to add information. Our templates are very efficient and can be used for multiple reasons whenever you need them. We have a wide range of other log sheets in Excel that you can download and utilize for all occasions.
9. Formal Student Complaint Log Template
Our Formal Student Complaint Log Template is an effective log sheet in PDF format that can be of great use for your business. Use it to help your customers provide their valuable feedback and complaints that will, in turn, give you ideas to improve your service and products. It’s very comfortable to work with and modify to your preferences as well!
10. Medicare Beneficiary Complaint Log Template
We have created a professional log sheet at your customer’s service. It has quite an experienced layout that will help your customers add details of the inconvenience they faced due to your services and help you rectify the mistake for future improvement. This log report template can also be archived in your company history and used as a reference too!
11. Complaint Tracking Log Template
Do you need complaint-trackers about your company? Grab this Complaint Tracking Log Template for your device and start recording all the complaints made to date by your consumers. You will be able to make considerable changes to the file document to make it completely personalized. Get this template now!