Customer Service Communication
To: Drake Feeney
Subject: Response to Your Recent Inquiry - [YOUR COMPANY NAME]
Dear Mr. Feeney,
Thank you for reaching out to [YOUR COMPANY NAME]. We value your business and appreciate your time.
We have received your message regarding the delayed shipment of your order and we understand the importance of resolving this promptly. At [YOUR COMPANY NAME], we are committed to providing exceptional service and addressing your concerns with priority.
To ensure the matter is resolved efficiently, we will be:
Investigating the cause of the delay – Our team is currently reviewing the shipping details and will provide updates within the next 48 hours.
Follow-Up – You can expect to hear from us no later than October 10, 2055, where we will provide a detailed response or resolution.
For reference, the details we have for your account are as follows:
Please ensure these details are correct for further assistance.
In the meantime, if you need further clarification or wish to provide additional details, please do not hesitate to contact us via [YOUR COMPANY EMAIL]. Our customer service team is available Monday to Friday, 8:00 AM to 5:00 PM (PST) to assist you.
Thank you for your continued trust in [YOUR COMPANY NAME]. We are dedicated to ensuring that your experience with us is seamless and satisfactory. We appreciate your patience and look forward to resolving this matter quickly.
[YOUR NAME]
Customer Support Representative
[YOUR COMPANY NAME]
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