Import Export Customer Service Representative Resume
I. Contact Information
Field | Information |
|---|
Address | [Your Address] |
Nationality | [Nationality] |
II. Objective
Highly motivated and dedicated Customer Service Representative with a strong background in import-export operations. Seeking to apply my skills and expertise to contribute to the success of [Your Company Name]. My goal is to ensure customer satisfaction and facilitate smooth operations within the company.
III. Education
Bachelor of Business Administration in International Business
[University Name]
Year of Graduation: 2050
Coursework included international business, logistics, supply chain management, and customer service management.
IV. Professional Experience
Customer Service Representative | [Your Company Name] | May 2051 - Present
Managed customer inquiries and provided timely and accurate information related to import-export operations, including shipping schedules, customs clearance, and documentation requirements.
Coordinated with various departments including logistics, customs clearance, and finance to resolve issues related to shipments, customs documentation, and logistics, ensuring smooth delivery processes for clients.
Maintained detailed records of customer interactions and transactions using CRM software, ensuring consistency and accuracy in communication and follow-up.
Trained new customer service associates on best practices, company policies, and import-export regulations, contributing to the development of a knowledgeable and efficient team.
V. Skills
Excellent verbal and written communication skills demonstrated through clear and concise correspondence with clients and internal teams.
Strong understanding of import-export regulations and procedures, including Incoterms, customs clearance, and shipping documentation.
Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite, including Excel for tracking and analyzing shipment data.
Proven problem-solving and conflict-resolution abilities, resolving issues promptly to ensure customer satisfaction and retention.
Attention to detail and organizational skills, ensuring accuracy in documentation and adherence to shipping regulations.
Ability to work under pressure and meet tight deadlines, maintaining composure and efficiency during peak shipping seasons.
VI. Certifications
Certified Customer Service Professional (CCSP) - International Customer Service Association, 2050
Import-Export Specialist Certification - American Import-Export Association, 2052
VII. References
Available upon request.
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