Logistics Customer Service Representative Resume
I. Contact Information
II. Professional Summary
Dedicated and results-oriented logistics professional with over 10 years of experience in customer service within the logistics industry. Proven track record of efficiently managing customer inquiries, resolving shipping and delivery issues, and collaborating with cross-functional teams to ensure the timely delivery of goods. Adept at maintaining high levels of customer satisfaction while adhering to strict deadlines and quality standards.
III. Education
Bachelor of Science in Supply Chain Management,
University of Logistics
Graduated: 2054
IV. Experience
Senior Logistics Customer Service Representative, Global Freight Solutions
January 2059 – Present
Spearheaded customer service operations, managing a high volume of inquiries and ensuring prompt resolution of issues.
Coordinate with the logistics team to optimize shipping schedules and minimize delivery delays.
Develop and implement strategies to improve customer satisfaction ratings by 20%.
Collaborate with cross-functional teams to streamline processes and enhance efficiency in logistics operations.
Logistics Customer Service Representative, Speedy Shipping Inc.
June 2054 – December 2059
Provided exceptional customer service support, handling inquiries and complaints with professionalism and efficiency.
Assisted in the coordination of shipping and delivery activities, ensuring on-time delivery of goods to customers.
Implemented process improvements that resulted in a 15% reduction in shipping errors.
Received 10 commendations for outstanding performance in customer service. commendations for outstanding performance in customer service.
V. Skills
Technical Skills
Proficient in SAP, Oracle Transportation Management, and Microsoft Office Suite
Strong understanding of logistics and supply chain management principles
Knowledgeable in DOT regulations and international shipping compliance standards
Interpersonal Skills
Excellent communication and interpersonal skills
Ability to work effectively in a team environment
Strong problem-solving abilities and attention to detail
VI. Certifications
Certified Supply Chain Professional (CSCP), APICS, Obtained: 2055
Lean Six Sigma Green Belt, International Association for Six Sigma Certification, Obtained: 2057
VII. References
References are provided upon request.
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