Online Customer Service Representative Resume
I. Contact Information
Address: | [Your Address] |
Date of Birth: | [Your Date of Birth] |
LinkedIn: | [Your LinkedIn Profile] |
II. Professional Summary
A dedicated and results-oriented professional with a strong background in online customer service. Experienced in providing exceptional support to clients through various communication channels. Proficient in utilizing communication tools and problem-solving techniques to ensure customer satisfaction. Possesses a Bachelor's degree in Business Administration with a focus on Customer Relationship Management.
III. Education
IV. Qualifications
Qualification | Details |
|---|
Experience | Over 2 years of experience in customer support roles, handling inquiries, complaints, and technical issues. |
Communication Tools | Proficient in using Zendesk, LiveChat, and Slack to provide timely assistance to customers. |
Problem-Solving Abilities | Demonstrated ability to resolve complex customer issues efficiently and effectively. |
Training & Certification | Completed specialized training in customer service excellence and obtained certification from the Customer Service Institute of America. |
V. Achievements
VI. Skills
Technical Skills
Proficient in Zendesk, LiveChat, and Slack
Knowledgeable in CRM systems such as Salesforce
Familiar with helpdesk software like Freshdesk
Interpersonal Skills
Excellent verbal and written communication skills
Strong problem-solving abilities
Ability to work efficiently under pressure
VII. References
Provided upon request.
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