Customer Service Dispatcher Resume
Address: [Your Address]
Phone: [Your Number]
LinkedIn: https://www.linkedin.com/in/your_own_profile
Objective
Detail-oriented and dedicated Customer Service Dispatcher with over 5 years of experience in managing customer inquiries, dispatching field personnel, and coordinating efficient service delivery. Strong communication and organizational skills with a focus on resolving issues quickly while maintaining a high level of customer satisfaction.
Skills
Dispatching Systems: Proficient in using Geotab, Fleet Complete, ServiceTitan
Customer Service: Excellent phone etiquette and customer interaction
Problem Solving: Quick decision-making and troubleshooting
Communication: Strong verbal and written communication
Scheduling: Efficiently managing schedules for field technicians and service teams
Multitasking: Ability to handle multiple service requests and prioritize tasks
Time Management: Meeting deadlines and service expectations
Professional Experience
Customer Service Dispatcher
TechFleet Solutions, Dallas, TX
January 2053 – Present
Coordinate the dispatching of service technicians to customer sites, ensuring timely and accurate service.
Handle inbound customer calls, address service inquiries, and provide troubleshooting support.
Schedule appointments and track technician location in real-time using Fleet Complete.
Resolve customer complaints and provide alternative solutions as necessary.
Maintain detailed logs of service requests, progress, and outcomes in the customer management system.
Provide administrative support for the service department, including filing, data entry, and order processing.
Customer Service Representative
PrimeCare Support, Fort Worth, TX
July 2050 – December 2052
Provided exceptional customer service via phone, email, and in-person interactions.
Handled customer complaints, inquiries, and issues promptly.
Managed service orders, including entry, updates, and follow-ups to ensure complete customer satisfaction.
Assisted with troubleshooting and resolving minor technical issues.
Processed billing inquiries and facilitated payment options for customers.
Education
High School Diploma
Springfield High School, Springfield, TX
Graduated: June 2050
Certifications
Customer Service Excellence Certification
Certified Customer Service Association, 2051
Advanced Dispatching Certification
National Dispatching Association, 2052
References
Available upon request.
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