AUTOMOTIVE SERVICE ADVISOR RESUME
Contact Information
Name: Clint Renner
Address: Phoenix, AZ 85001
Phone: 222 555 7777
Email: clint@you.mail
Professional Summary
Detail-oriented and experienced Automotive Service Advisor with over 7 years in the automotive industry. Proven ability to effectively communicate with customers, manage appointments, and coordinate service schedules. Skilled in providing outstanding customer service, diagnosing vehicle issues, and recommending appropriate solutions. Seeking to bring expertise and passion for automotive care to a dynamic and customer-focused team.
Core Competencies
Customer Relationship Management
Problem Solving & Decision Making
Technical Knowledge of Automotive Systems
Effective Communication and Interpersonal Skills
Organization and Time Management
Sales and Upselling Techniques
Service Scheduling and Coordination
Team Collaboration
Professional Experience
Senior Automotive Service Advisor
MultiCorp, Detroit, MI 48201
March 2080 – Present
Greet customers promptly, assess their vehicle needs, and determine appropriate services required.
Effectively communicate with technicians and relay detailed feedback and service recommendations to customers.
Manage and prioritize daily service appointments and schedules to ensure efficient operations.
Implement customer care programs to enhance client satisfaction and loyalty.
Maintain accurate records of services, repairs, and transactions.
Achieved a 25% increase in service department revenue through effective upselling and promotional strategies.
Automotive Service Advisor
MultiCorp, Detroit, MI 48201
June 2060 – February 2080
Assisted customers in scheduling appointments and offering expert advice on necessary maintenance work.
Worked with service technicians to ensure work was completed efficiently and on time.
Maintained high levels of customer satisfaction by providing excellent service and follow-up on repair activities.
Conducted quality control inspections to ensure all completed work met customer expectations.
Utilized CRM software to track service schedules and follow up with clients.
Education
Associate of Applied Science in Automotive Technology
Education Corp - Boston, MA 02102
Graduated: May 2060
Completed coursework in automotive systems, dealership operations, and customer service management.
Received training on diagnosis and repair of vehicle systems.
Certifications
Automotive Service Excellence (ASE) Certified Service Consultant, 2060
NAPA Service Advisor Professional Certification, 2060
References
Available upon request.
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