Free Technical Support Specialist Resume
Address: 1234 Elm Street, Greensboro, NC 27401
Email: [Your Email]
Phone: 222 555 7777
LinkedIn: linkedin.com/in/yourprofile
Objective
Detail-oriented and solutions-driven Technical Support Specialist with expertise in troubleshooting complex technical issues, providing exceptional customer service, and ensuring system optimization. Proficient in diagnosing hardware and software problems and delivering effective solutions. Eager to contribute expertise to a dynamic IT support team, enhancing system functionality and user satisfaction.
Professional Experience
Technical Support Specialist
Tech Solutions Inc. — Greensboro, NC
March 2061 - Present
Provide technical support to end-users, addressing hardware, software, and network issues through various communication channels such as phone, email, and live chat.
Troubleshoot and resolve technical problems related to operating systems, software applications, and peripheral devices.
Document and track support cases, ensuring timely and accurate resolution of technical issues.
Collaborate with internal teams to implement system updates and install software, minimizing downtime.
Train users on best practices for system maintenance and security to reduce recurring issues.
Consistently achieve high customer satisfaction by providing effective and timely solutions.
IT Support Technician
Innovative Solutions LLC — Greensboro, NC
June 2057 - February 2061
Provided first-line support, handling multiple service requests daily for internal and external users.
Assisted with configuring and troubleshooting network issues, including VPNs and firewalls.
Installed, upgraded, and repaired hardware such as computers, printers, and mobile devices.
Managed a ticketing system to ensure efficient tracking and resolution of technical issues.
Delivered remote support to users working from home or off-site locations, ensuring system access and functionality.
Facilitated workshops to improve user knowledge and proficiency with new technologies and tools.
Skills
Operating Systems: Windows 10/11, macOS, Linux (Ubuntu, CentOS).
Technical Troubleshooting: Hardware diagnostics, software bugs, networking issues.
Networking: VPNs, TCP/IP, DNS, firewalls, Wi-Fi setup.
Support Tools: Zendesk, Jira Service Desk, Freshdesk, ServiceNow.
Remote Support: TeamViewer, AnyDesk, Remote Desktop.
Software Installation & Configuration: MS Office, Adobe Creative Cloud, custom applications.
Customer Service: Strong communication skills, user training, and documentation.
Education
Associate of Science in Information Technology
Springfield Community College — Greensboro, NC
Graduated: May 2057
Certifications
CompTIA A+ — August 2057
Microsoft Certified Solutions Associate (MCSA) — June 2058
ITIL Foundation Certification — October 2060
Technical Tools & Software
Operating Systems: Windows 10/11, macOS, Linux.
Ticketing Systems: Zendesk, Freshdesk, Jira Service Desk.
Networking Tools: Wireshark, Cisco Packet Tracer.
Remote Support Tools: TeamViewer, AnyDesk, Remote Desktop.
Software: MS Office Suite, Adobe Acrobat, Slack, Zoom.
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