An incident flow chart is a simple term given to the incident management steps undertaken to deal with a situation of crisis. When a service fails to fulfill the expected performance, it is mandatory to take action and restore the service to its normal state. It is also essential to keep such situations under check so they can be prevented from causing a breach of the service in the future. To reach the objectives of incident management, you can take the help of chart templates created for this purpose.
6 Steps to Make Incident Flow Chart
Step 1: Identification
The first point in an incident flow chart is incident identification. Incident reporting sources include self-service, support chats, telephone calls, walk-ups, and automated notices, emails, such as network software surveillance or system scanning utilities. As the service desk, you need to identify whether it is an incident or service request.
Step 2: Logging
Once it has been recognized as an incident, you need to log it as a ticket or registration number. It should include data such as the name and contact number of the user, the description of the event, and the incident report date and time. Categorization, prioritization and the steps you take may also be included in the logging method.
Step 3: Categorization
Categorization consists of assigning a category to the event. There are several purposes for this intervention. First, it enables the service desk to sort incidents and to model them based on their classifications. Second, it enables for automatic prioritization of some problems. And the third purpose is to track the incident accurately.
Step 4: Prioritization
Prioritization is essential to adhere to proper response. The priority of an incident depends on its impact on the victim and the business workings. The incident will either fall under high-priority, medium-priority or low-priority incidents. Usually, high-priority incidents include financial losses and must be looked into immediately.
Step 5: Investigation and Diagnosis
After recognizing its priority, the incident requires troubleshooting. Investigation and diagnosis of the incident fall under troubleshooting. Once the incident is diagnosed, the concerned individuals can apply for a change in situation or equipment to mitigate the issue.
Step 6: Resolution and Closure
Resolution of the incident is reported once the staff confirms that the probelm has been resolved and taken care of, You need to take care if the service has returned to its usual state and to prevent further such problems from happening, appropriate measures must be taken before the incident is declared closed and completed.
10+ Incident Flow Chart Templates
1. Incident Flow Chart in PDF
Now you can easily create your incident flow chart with the help of this Incident Flow Chart. This professional flow chart is available in PDF for you to download and customize in your available PDF editor. This template is perfect to create flow charts according to the emergence of the situation so you can plan the management process efficiently.
2. Critical Incident Flow Chart Template
Any unplanned disruption can affect the free flow of your quality service. However, make sure you take effective measures for the incident. Mitigate the problem by using our Critical Incident Flow Chart Template that is available for download in PDF format. Get this template today and create your incident flow charts whenever required.
3. Diving Incident Flow Chart Sample
An emergency situation requires a mitigation plan so that you can take measures to recover from the situation and prevent any future such occurance. It helps if you divide the plan into two possible cases so you can use whichever step applicable. Use this ready-made Diving Incident Flow Chart Sample in case you encounter such a situation and start planning!
4. Simple Incident Notification Flow Chart
Whenever you face an emergency, make sure you make a useful flow chart for you to take necessary action. Now get that done with the help of this Simple Incident Notification Flow Chart that you will get on our website in PDF form. Download this sample flow chart template and make your life safe and secure as we have got it all covered for you!
5. Accident Incident Flow Chart in PDF
Need a proper format of an accident flow chart for you to plan effective measures? Now make your life tension-free by downloading this Accident Incident Flow Chart in PDF from our website. It comes with a professional layout and easy to edit. Do you know it also has available A4 and US size? So don’t waste your time and download it today!
6. Incident Classification Flow Chart Template
Accidents never happen with warning. But you can be assured of your proper mitigation planning with the help of our Incident Classification flow chart sample template. Take safety measures according to the mishap and recover within a short time. You will multiple such professional incident flow chart templates from our website so that you can find templates that suit your purpose!
7. Workplace Incident Flow Chart Sample
Your workplace might experience sudden issues that need immediate attention. You can help your organization in taking effective measures for the problem, by downloading this Workplace Incident Flow Chart Sample, especially designed for this purpose. We also provide a range of flow charts, crafted keeping every possible incident in mind. Browse and choose yours today!
8. Fire Incident Flowchart Template
Fires dangerous hazards that destroy life and property in a large-scale. Depending on the extent of the massacre, you can create a personalized flow chart to take safety measures for future. Take the help of our Fire Incident Flowchart Template that is not only created for fire incidents but also gives you ready-made guidelines for your safety. Hurry and download now!
9. Incident Report Flowchart Sample
Make useful incident flow charts to deal with any sudden mishap at your workplace. You will need to identify, record and then adopt measures to resolve the problem. Our Incident Report Flowchart Sample does exactly this for you. You can download it anytime in PDF format in your device and add details and information in the required fields. And you have a planned flow chart ready in no time!
10. Safety Incident Flowchart Template
Confused about how to plan safety measures for any incident beforehand? Let us help you. Use this Safety Incident flowchart template in PDF for this purpose and make yourself a safety expert. This template provides you the required blanks to fill in with your ideas and you can easily follow these steps to resolve any issue at hand!
11. Pollution Incident Flowchart Example
Pollution is a major problem in any area. This evil requires immediate attention. Adopt effective planning methods by the use of this Safety Incident Flowchart Template that you will get in PDF form from our website. Do not forget to consider every detail of the problem so that you can take effective measures accordingly. Get this printable chart template now and start planning!