Hotel Task List
This Hotel Task List ensures efficient operations and exceptional guest service. Follow the daily, weekly, and monthly tasks for each department to maintain high standards and seamless functionality.
I. Front Desk
Daily Tasks
Register guests and manage check-ins/check-outs
Handle reservations and cancellations
Answer phone calls and respond to emails
Assist guests with inquiries and provide local information
Update room status in the management system
Process payments and maintain accurate billing records
Address guest complaints and resolve issues promptly
Weekly Tasks
Review occupancy rates and forecast
Train new front desk staff on procedures and customer service
Conduct audits on cash handling and billing processes
Monthly Tasks
Evaluate guest feedback and implement improvements
Update standard operating procedures (SOPs) as needed
Hold team meetings to discuss performance and goals
II. Housekeeping
Daily Tasks
Clean and prepare guest rooms (make beds, clean bathrooms, replenish supplies)
Clean public areas (lobbies, hallways, restrooms)
Collect and process laundry (wash, dry, fold linens)
Restock housekeeping carts and supply rooms
Report any maintenance issues to the maintenance department
Weekly Tasks
Deep clean guest rooms and public areas (carpet cleaning, high dusting)
Inventory and order cleaning supplies and guest amenities
Inspect rooms for quality control
Monthly Tasks
Rotate mattresses and deep clean upholstery
Conduct training sessions on cleaning techniques and safety
Perform a thorough inspection of all guest rooms and public areas
III. Maintenance
Daily Tasks
Conduct routine inspections of HVAC, plumbing, and electrical systems
Perform minor repairs (leaky faucets, lightbulb replacements)
Respond to guest maintenance requests promptly
Maintain exterior areas (gardening, cleaning walkways)
Weekly Tasks
Perform preventive maintenance on equipment (air conditioning units, elevators)
Test fire alarms and safety equipment
Maintain the pool and spa (cleaning, chemical balancing)
Monthly Tasks
Review and update the preventive maintenance schedule
Conduct a comprehensive building inspection
Coordinate with contractors for major repairs or upgrades
IV. Food and Beverage
Daily Tasks
Prepare and serve breakfast, lunch, and dinner
Maintain cleanliness in the kitchen and dining areas
Inventory and restock food and beverages
Ensure compliance with health and safety standards
Handle guest orders and special requests
Weekly Tasks
Deep clean kitchen equipment and appliances
Review and update menus based on guest feedback and seasonal availability
Conduct inventory checks and order supplies
Monthly Tasks
Evaluate vendor performance and negotiate contracts
Plan and execute special events or promotions
Conduct training on food safety and customer service
V. Management
Daily Tasks
Monitor daily operations and ensure all departments are functioning smoothly
Address any urgent issues or emergencies
Interact with guests and handle VIP services
Review daily financial reports and occupancy rates
Weekly Tasks
Hold meetings with department managers to review performance and set goals
Analyze financial performance and adjust budgets as necessary
Ensure compliance with hotel policies and procedures
Monthly Tasks
Conduct performance reviews with department heads
Review guest satisfaction surveys and implement improvements
Plan for upcoming events, promotions, and seasonal activities
VI. Security
Daily Tasks
Monitor security cameras and conduct regular patrols
Ensure all entry points are secure
Handle any incidents or emergencies
Weekly Tasks
Test security systems and alarms
Review and update emergency procedures
Conduct safety drills with staff
Monthly Tasks
Evaluate security policies and update as needed
Review incident reports and identify trends
Coordinate with local law enforcement for safety briefings
Hotel Templates @ Template.net
