Customer Service Representative Data Entry Resume
Objective
Dedicated and detail-oriented professional with 5 years of experience in customer service and data entry. A proactive and adaptable individual with a passion for delivering exceptional service and building positive relationships with customers. Fluent in English and Spanish, I am seeking a Customer Service Representative position where I can leverage my exceptional communication skills and expertise in data management to provide excellent service and contribute to the success of the team.
Skills
Proficient in Microsoft Office Suite (Word, Excel, Outlook)
Experienced in CRM software (Salesforce, Zendesk)
Strong data entry skills with a focus on accuracy and speed
Excellent communication and interpersonal abilities
Proven track record of multitasking and prioritizing tasks effectively
Detail-oriented with a commitment to delivering high-quality work
Ability to remain calm and empathetic in high-pressure situations
Work Experience
Customer Service Representative XYZ Company, Anytown, USA
June 2060 - Present
Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
Assist customers with product information, troubleshooting, and order processing
Input and update customer information accurately into the CRM system
Collaborate with other departments to resolve customer issues and escalate complex cases when necessary
Achieved a customer satisfaction rating of 95% through prompt and courteous service
Data Entry Clerk ABC Corporation, Somewhere City, USA
January 2055 - May 2059
Entered and verified data from various sources into the company database with a high level of accuracy
Conducted regular quality checks to ensure data integrity and compliance with company standards
Assisted in the development of efficient data entry processes, resulting in a 20% increase in productivity
Generated reports and analyzed data to identify trends and discrepancies
Received recognition for consistently meeting or exceeding performance targets
Education
Bachelor of Arts in Business Administration
University of XYZ, Anytown, USA
Graduated: May 2050
Certifications
Additional Information
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