Customer Service Supervisor Resume
Address: [YOUR ADDRESS]
Phone Number: [YOUR PHONE NUMBER]
LinkedIn: https://www.linkedin.com/in/your_own_profile
Objective
Dynamic and results-oriented Customer Service Supervisor with 10 years of experience in leading diverse teams to deliver exceptional customer service experiences. Seeking to leverage expertise in retail, hospitality, call center, and e-commerce environments to contribute to the success of a forward-thinking organization.
Professional Experience
Customer Service Supervisor
Prime Retail Solutions, New York, NY
January 2055 - Present
Led a team of 15 representatives in delivering high-quality service
Developed strategies to enhance customer satisfaction
Conducted performance evaluations and provided feedback
Collaborated with cross-functional teams to resolve issues
Monitored service metrics and recommended improvements
Customer Service Team Leader
Global Connect Services, Brooklyn, NY
June 2050 - December 2054
Supervised a team of 20 associates in a busy call center
Implemented training programs to improve first-call resolution rates
Managed escalations and resolved complex inquiries
Fostered positive team culture through communication and recognition
Education
Bachelor of Business Administration (BBA)
New York University
Graduated: 2050
Relevant coursework:
Skills
Leadership and team management
Customer service excellence
Conflict resolution
Performance evaluation
Data analysis
Process optimization
Communication skills
Microsoft Office Suite proficiency
Certifications
Certified Customer Service Supervisor (CCSS), Customer Service Institute
Six Sigma Green Belt Certification, International Six Sigma Institute
Certified Leadership Development Coach (CLDC), Leadership Institute
Additional Training
Advanced Leadership Development Program, Leadership Institute
Effective Communication Skills Workshop, Communication Excellence Inc.
Languages
Fluent in English
Proficient in Spanish
Professional Affiliations
Member, National Customer Service Association
Member, American Management Association
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