Call Center Supervisor Resume
Phone: [YOUR PHONE NUMBER]
LinkedIn: https://www.linkedin.com/in/your_own_profile
Address: [YOUR ADDRESS]
Objective
Seeking a challenging role as a Call Center Supervisor where I can utilize my extensive experience and leadership skills to drive team success and exceed customer service expectations. Dedicated to fostering a positive work environment, enhancing service delivery, and implementing innovative solutions that contribute to the company's growth and success.
Professional Experience
Call Center Supervisor
MasterEdge | Corpus Christi, TX 78401
February 2058 - Present
Led a team of 20 customer service representatives in a busy inbound call center environment.
Monitored and exceeded targets for call volume, handle time, and customer satisfaction.
Implemented training to enhance employee performance and customer service.
Resolved escalated customer issues promptly and effectively, ensuring high levels of customer retention and satisfaction.
Collaborated with cross-functional teams to streamline processes and enhance service delivery.
Customer Service Representative
Blitzcraft | Glendale, CA 91201
June 2053 - January 2058
Handled inbound customer inquiries with a focus on accuracy and timely issue resolution.
Maintained a high customer satisfaction rating through effective communication and problem-solving.
Contributed to team training initiatives and supported overall service excellence.
Skills
Leadership and Team Management
Customer Service Excellence
Performance Monitoring and Metrics Analysis
Training and Development
Conflict Resolution
Strong Communication Skills
Problem-Solving
Knowledge of Call Center Technologies (e.g., CRM systems, call routing software)
Education
Degree: Bachelor of Arts in Business Administration
Institution: Springfield University | Springfield, IL
Graduated: May 2053
Certifications
Additional Information
Languages: Fluent in English and proficient in Spanish.
Training and Development: Successfully conducted training sessions that resulted in measurable improvements in team performance and customer satisfaction metrics.
Availability: Flexible with scheduling, including availability for evening and weekend shifts to support operational needs.
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