Front Desk Supervisor Resume
Address: [YOUR ADDRESS]
Phone Number: [YOUR PHONE NUMBER]
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Objective
Dedicated and personable Front Desk Supervisor with 7 years of experience in the hospitality industry. Proven track record of delivering exceptional guest service and optimizing front desk operations. Seeking to leverage leadership skills and industry knowledge to contribute to the success of a reputable hotel, motel, resort, or similar establishment.
Professional Experience
Front Desk Supervisor
Front Desk Supervisor Prestige Grand Hotel, New York, NY
January 2060 - Present
Supervised front desk agents to ensure exceptional guest service.
Conducted training sessions to enhance staff performance.
Managed check-in/check-out processes and resolved guest issues promptly.
Oversaw room reservations, inventory management, and billing procedures.
Collaborated with departments to coordinate guest services.
Front Desk Agent
Cityscape Hotel, Brooklyn, NY
June 2056 - December 2059
Provided excellent customer service and handled reservations.
Processed check-ins and check-outs efficiently.
Assisted with room allocation and resolved guest concerns.
Maintained cleanliness and organization of the front desk area.
Collaborated with team members to deliver a seamless guest experience.
Education
Bachelor of Science in Hospitality Management
New York University
Graduated: 2056
Relevant Coursework:
Hospitality Operations Management
Guest Relations and Customer Service
Revenue Management in Hospitality
Hotel and Resort Marketing
Food and Beverage Management
Skills
Excellent leadership and interpersonal skills
Proficient in hotel management software (e.g., Opera, Fidelio)
Strong communication and problem-solving abilities
Attention to detail and ability to multitask in a fast-paced environment
Knowledge of hospitality industry standards and best practices
Certifications
Additional Training
Languages
Professional Memberships
Member, American Hotel & Lodging Association
Member, Hospitality Management Society
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