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23+ Customer Questionnaire Templates in Google Docs | Pages | PDF | Word

A questionnaire is a tool or device that is used to gather and collect information on a specific topic. And customer questionnaire templates are the tools for making these questionnaires. Customer questionnaires help get information on the opinions and thoughts of the customers of a specific product or service. Such questionnaires are generally used in the case of surveys and research projects.

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7 Steps to Make a Customer Questionnaire

Step 1: Establish Your Goals

Why are you making the questionnaire? Before you start writing down the questions, you need to answer this question. In other words, you need to determine what goals you want to accomplish with your questionnaire. For example, you could just want the feedback for your service or product. Based on your reasons, you will form the questions.

Step 2: Input Project Details

When you start making the questionnaire, the first thing that you would need to include in the questionnaire is the details of the project. You need to explain to the customers why you are providing them with a questionnaire and what you want to know from them. The mandatory details to be included are the title of the project, a short description of it, and why you are doing the survey.

Step 3: Ask for Customer Details

The next step is to provide spaces for the details of the customer. Keep in mind to make the questionnaire specific and not general. In other words, address the questions to a single person and not the mass. Then think about what details you want from the customer. The general details include the name, age, sex, occupation, and contact information.

Step 4: Ask the Questions

Carefully consider the goals of your project and then proceed to determine what questions you would need to ask the customer. When you do decide the questions you will ask, make sure to ask about one thing at a time. Do not crowd a single question with more than one detail. Also, remember to make the questions specific.

Step 5: Select the Type

There are several types of questions available to be used in the case of a project questionnaire. This includes multiple-choice, comment boxes, drop-down menus, and sliding scales. Think about which one would help you achieve your target easily. You can use more than one question type for your questionnaire but not more than two.

Step 6: Don’t Make It Long

While making the questionnaire, keep in mind the fact that to achieve your goal, you need the customers to answer the questions properly. Which you have to make sure that you do not include any element that would take away the interest of the customer. This means that you cannot make the questionnaire too long. Stick to the range of minimum 5 and maximum 10 questions.

Step 7: Analyze the Results

The final action in this process is to provide the questionnaire to the customers and then analyze the following results. You can provide a digital copy or a hard copy of the questionnaire to the requires people. Once they have filled it up, you can assess the answers to draw your conclusions. The results will tell if you achieved your desired objectives or not.

20+ Customer Questionnaire Templates

1. Free Customer Questionnaire Template

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File Format
  • Google Docs
  • Word
  • Pages
  • PDF

Size: A4 & US

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A customer questionnaire is made mainly for research and survey projects to gather the opinion of the target audience of that project. If you want to make such a questionnaire fo your needs, then you need to download this questionnaire template. The sample is available to be downloaded in a range of file formats including Google Docs, Word, Pages, and PDF.

2. Customer Satisfaction Questionnaire Template

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  • PDF

Size: 283.7 KB

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When you have a business or company providing a product or a service, you know how important the satisfaction of the customers is. That is why we are offering you this questionnaire template to help you make a customer satisfaction questionnaire to create your project report. The template is easily available for download in sizes A4 and US Letters.

3. Sample Customer Questionnaire Template

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  • PDF

Size: 799.8 KB

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Are you tired of making questionnaires for your projects? Then this customer questionnaire sample template is just the thing for you. This template comes with a sample customer questionnaire that just requires you to fill in the blanks with the necessary details. The template is compatible with both Mac and Windows operating systems.

4. Sample Customer Satisfaction Questionnaire Template

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  • PDF

Size: 267.7 KB

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Good customer satisfaction is the key to the success of any business or corporation. Hence, knowing how satisfied your customers becomes mandatory. With the help of this questionnaire template, you will be able to create good customer satisfaction questionnaires that are suited to the needs of your project. So download the template now!

5. Formal Customer Satisfaction Questionnaire Template

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  • PDF

Size: 555.0 KB

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Questionnaires need to have a formal and professional tone. This is because a careless questionnaire is ignored or neglected by the customers in most cases. You can make a proper formal questionnaire to provide to your target consumers if you just make use of this questionnaire template. You can download this template for your use in PDF format.

6. Customer Satisfaction Survey Questionnaire Template

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  • PDF

Size: 62.2 KB

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How do you know if your product or service is working as it is supposed to? You need to know the level of the customers’ satisfaction. And to help you with that task, we are providing you with this survey questionnaire template. This template will help you make efficient questionnaires for knowing the customer satisfaction for your product or service.

7. Basic Customer Satisfaction Questionnaire Template

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  • PDF

Size: 365.9 KB

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Are you having difficulty in making the questionnaire for your customer survey? Then allow us to help you. We are giving you access to this questionnaire template that contains a sample customer satisfaction questionnaire. You can use this template as a guide to making one for your requirements. The template is fully editable and printable.

8. Customer Service Questionnaire Example

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  • PDF

Size: 26.6 KB

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Are you a rookie at making customer questionnaires? Then we suggest that you take a look at this questionnaire template we are providing. This template provides you with a file containing an example of a customer service questionnaire thatt can serve you as a guide. Or you can also edit the given contents of the file to make a marketing questionnaire.

9. Customer Satisfaction Survey Questionnaire Example

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  • PDF

Size: 176.1 KB

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At a given time, there are several factors that can determine the success or the failure of a business. One of those factors is customer satisfaction. If you want to know if your target audience is satisfied with your business or not, you need to make a customer satisfaction questionnaire. And you can do that task easily with the help of this survey questionnaire template.

10. Sample Customer Survey Questionnaire Template

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  • PDF

Size: 47.8 KB

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With this Sample Customer Survey Questionnaire Template, you can get exclusive access to a file containing a model customer questionnaire. The template features original and suggestive headings and content written by professional writers. To use the template, all you need to do is click on the download icon beside the file.

11. Standard Customer Satisfaction Questionnaire Template

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  • PDF

Size: 21.5 KB

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Whether you are running a small start-up or you are the CEO of a large corporation, customer surveys are crucial to the progress of the company. To make your task of creating questionnaires for such surveys easier, we are providing you with this questionnaire template. The template is available in the portrait style orientation for your benefit.

12. Customer Satisfaction Survey Questionnaire Template in PDF

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  • PDF

Size: 274.6 KB

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You can see your rival company get ahead of you. Do you want to know the secret to the organization’s success? The answer is a customer satisfaction survey. With this questionnaire template, you can make the appropriate customer satisfaction questionnaires for your organization. The file can also be used to make a college questionnaire.

13. Postal Service Customer Questionnaire Template

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  • PDF

Size: 89.8 KB

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Wondering why you need to make customer questionnaires? Well, for starters, customers are the backbone of a business or service. So if you want to determine the opinions of your customers, then you need to download this consumer questionnaire template. This template has been created to help you make customer questionnaires, especially for postal services.

14. Formal Customer Satisfaction Survey Questionnaire

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File Format
  • PDF

Size: 63.6 KB

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Knowing the level of satisfaction of your target customers will help your business to know and develop its strengths and correct the existing problems. So use this questionnaire template that we are providing to make the perfect questionnaire for your customers and ensure that your company is able to achieve its goals and objectives. Since the file is editable, you can customize it to form a restaurant questionnaire too.

15. Catering Customer Questionnaire Template

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  • PDF

Size: 446.6 KB

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Customer questionnaires are mandatory. However, making such questionnaires are not easy. What if we could make this task of making such questionnaires easy and quick? This Catering Customer Questionnaire Template is the best tool to use to make customer questionnaires. The template is customizable so you can edit it as you want. You can also use the file for a project questionnaire.

16. Customer Due Diligence Questionnaire Template

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  • PDF

Size: 403.9 KB

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17. Customer Questionnaire for Natural Persons

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  • PDF

Size: 593.1 KB

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18. Printable Customer Questionnaire Template

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  • PDF

Size: 157.1 KB

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19. New Customer Questionnaire in PDF

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  • PDF

Size: 298.9 KB

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20. Customer Identification Questionnaire Template

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  • PDF

Size: 153.4 KB

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21. Packaging Customer Questionnaire Template

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  • PDF

Size: 32.2 KB

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22. Customer Questionnaire Template in DOC

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  • DOC

Size: 18 KB

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23. Customer Satisfaction Questionnaire Template

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  • DOC

Size: 28 KB

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24. Customer Survey Questionnaire Template

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  • DOC

Size: 64 KB

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