Travel Agency Performance Appraisal Evaluation
Welcome to the Travel Agency Performance Appraisal Evaluation. This document serves to assess employee performance, set development goals, and facilitate constructive feedback. To efficiently complete this evaluation, provide honest assessments, set measurable goals, and collaborate on development plans. Thank you for your commitment to continuous improvement.
Name: | |
Position: | |
Department: | |
Evaluation Period: | |
Performance Goals
Goal Description | Measurement Criteria | Target Achievement (%) |
|---|
Increase sales revenue | Total sales generated | 10% growth |
Improve customer satisfaction | Customer feedback scores | 90% satisfaction |
Enhance product knowledge | Completion of training modules | 100% completion |
Develop teamwork skills | Contribution to team projects | Exceed expectations |
Criteria for Evaluation
In this section, we assess performance across various criteria using a 1-5 rating scale, where 1 indicates unsatisfactory performance and 5 denotes exceptional performance. Provide specific comments to support each rating, ensuring a thorough and efficient evaluation process.
Performance Criteria | Weight (%) | Rating (1-5) | Comments |
|---|
Sales Performance | | | |
Customer Service Skills | | | |
Product Knowledge | | | |
Teamwork & Collaboration | | | |
Communication Skills | | | |
Adherence to Policies | | | |
Professional Development | | | |
Overall Performance Rating
Comments on Overall Performance: |
|---|
|
Employee Self-Assessment
Manager's Evaluation
Development Plan
Attend time management workshop to enhance efficiency in daily tasks.
Participate in advanced sales training programs to further refine sales techniques and strategies.
Explore opportunities for cross-departmental collaboration to broaden expertise and perspective.
Signatures
Employee Signature:
[Date]
Manager Signature:
[Date]
HR Representative Signature:
[Date]
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