Travel Agency Performance Evaluation

This performance evaluation is designed to assess the individual contributions of our staff to the success of [Your Company Name]. It is intended to encourage a mutual understanding of job performance expectations, and to improve both individual and organizational effectiveness. We utilize this process to recognize achievements, set expectations for future performance, and identify areas for growth and development.

Category	Details
Evaluation Period
Start Date:	[Start Date]
End Date:	[End Date]
Employee Details
Employee Name:	[Employee Name]
Position:
Department:
Evaluator Information
Evaluator Name:	[Evaluator Name]
Evaluation Date:

Rating System:

5 - Excellent: Consistently exceeds expectations in all areas of responsibility.
4 - Very Good: Frequently exceeds expectations and shows a high level of competence.
3 - Satisfactory: Meets expectations, competent in job role.
2 - Needs Improvement: Occasionally meets expectations but is inconsistent.
1 - Unsatisfactory: Does not meet expectations, improvement required.

Evaluation Criteria:

Criteria	Rating (1-5)	Comments/Suggestions
Professional Knowledge	4	Demonstrates a deep understanding of travel planning and industry standards.
Customer Service Skills		Excellent at managing customer expectations and resolving issues.
Communication Skills		Communicates effectively with clients and team members.
Dependability		Reliable in completing tasks and adhering to schedules.
Problem Solving		Shows initiative and creativity in solving client issues.
Teamwork and Cooperation		Works well within the team, contributing to team goals.
Compliance with Policies		Adheres to company policies and industry regulations.
Sales and Marketing		Effectively promotes and sells travel packages.
Overall Job Performance		A general assessment of performance across all areas.

This evaluation should serve as a reflective tool for both the employee and management. It aims to highlight strengths as well as areas needing improvement. Feedback is encouraged to foster professional growth and to align future objectives with company goals.