Travel Agency Quarterly Evaluation
This quarterly evaluation document is designed to assess and monitor the performance of departments and individual employees at [Your Company Name] Travel Agency. The evaluation aims to ensure alignment with business goals, identify areas of strength, and address any challenges in a timely manner.
Period Covered: | [Start Date] - [End Date] |
Departmental Performance
Department | Goals for the Quarter | Achievements | Overall Performance |
---|
Sales | Increase sales by 15% | Increased sales by 18% | Excellent |
Customer Service | Maintain 95% customer satisfaction | Achieved 97% Satisfaction | Very Good |
Marketing | Enhance online presence | Launched a new social media campaign | Satisfactory |
Operations | Improve operational efficiency | Streamlined booking processes | Needs Improvement |
Employee Spotlight
Employee Name | Department | Key Contributions | Goals for Next Quarter |
---|
| Sales | Surpassed sales target by 20% | Expand new client portfolio |
| Customer Service | Recognized for outstanding customer service | Lead a customer service training session |
| Marketing | Developed a successful ad campaign | Increase campaign conversion rates |
| Operations | Implemented a new booking software | Reduce system downtime by 50% |
Strategic Initiatives Review
Initiative | Objectives | Status | Next Steps |
---|
Mobile App Development | Enhance booking experience via mobile platforms | In Progress | Beta launch in next quarter |
Customer Loyalty Program | Increase repeat customers | Planning | Finalize rewards structure and launch plan |
Staff Training Program | Improve employee skills and performance | Completed | Assess impact and plan additional sessions |
Management Comments
Achievements:
Challenges:
Future Focus:
Goals for the Next Quarter
Evaluator Signature: | 
|
Review Date: | |
Travel Agency Templates @ Template.net