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Our customers are our toughest critics. They are the ones who decide if a restaurant stays long-term in the industry. Through surveys, restaurant owners can decipher if their current operations need improvement or not. If you wish to know how your customers think about your restaurant, feel free to provide them these Restaurant Survey Templates that you can download once you subscribe to our subscription plans. You can get these templates in A4 and US letter sizes and in select file formats. Improve your customer satisfaction today by downloading one of our templates!
According to Customer Thermometer, mobile devices were used on about one-third of simple survey questionnaires in 2017. The same website states that mobile devices with bigger screens produce more satisfactory rates compared to devices with smaller screens. Surveys help gauge an employee's performance, an establishment's cleanliness, and many more. Both digital and paper surveys have their fair share of perks and quirks, and the technique lies in how you provide your survey questions. Below, we have compiled you helpful tips on how you can create a restaurant survey:
Sample survey types compose of the following: multiple choice surveys, open-ended surveys, and Likert scale surveys. Most establishments prefer the Likert scale surveys because the results can be measured through response anchors. However, you can use a survey type of your choosing, as long as it fits your situation at hand.
As much as possible, try to avoid close-ended questions no matter what type of printable survey you are using because it will be difficult to gauge results based on yes or no answers. Moreover, these answers do not provide you an actual response.
Satisfaction surveys should not exceed more than five (5) minutes to answer. Only include questions that you deem most important at the moment. The remaining less important questions can be added in your next survey.
If it's an online survey or an online feedback form, have it tested by your employees to see its success rate. Once the survey passes your standards, have it answered by your customers.
Most customers don't like answering surveys because it takes too much of their time. Provide incentives, such as coupons or a treat, to motivate them to answer your survey.
A survey is a tool used by establishments to get opinions from their customers. It is composed of open-ended questions to get varied responses from the respondents. The answers will be tabulated by the surveyors and then converted into statistical data. The establishment itself will resort to proactive measures to improve its customer service.
The type of questions that should be in a restaurant survey is open-ended questions. Open-ended questions are questions that are not answerable by yes or no. You are more likely to receive varied and authentic answers from respondents if you make use of open-ended questions.
Convincing people or customers to answer your restaurant survey can be an easy task, as long as you provide incentives. These incentives may be a discount coupon or a free treat. If providing incentives is not on your list, you may choose a non-busy person who has time to spare.
The Likert scale is the most popular survey scale. Respondents are to provide their responses on either a 5- or a 7-point scale. Likert scales contain response anchors that weigh the answers based on their gravity.