Administration Secure Document Destruction SLA
I. Parties
This Service Level Agreement (SLA) is entered into between:
[Your Company Name]
Address: [Your Company Address]
Phone: [Your Company Number]
Email: [Your Company Email]
Hereinafter referred to as the "Provider,"
And
[Client Name]
Address: [Client Address]
Phone: [Client Number]
Email: [Client Email]
Hereinafter referred to as the "Client."
II. Purpose
The purpose of this Service Level Agreement (SLA) is to outline the terms and conditions governing the provision of secure document destruction services by the Provider to the Client. This agreement aims to ensure efficient and secure handling, transportation, and destruction of sensitive documents in compliance with relevant regulations and standards.
III. Service Description
The Provider shall deliver secure document destruction services to the Client, encompassing the collection, transportation, and destruction of sensitive documents. These services shall be conducted using industry-leading practices and equipment to safeguard the confidentiality and integrity of the Client's information.
IV. Service Levels
The following service levels shall apply to ensure the effective delivery of secure document destruction services:
Document Collection: The Provider shall deploy personnel to the Client's premises according to the agreed-upon schedule for the collection of sensitive documents. Collection containers provided by the Provider shall be strategically placed to facilitate the secure disposal of documents by the Client.
Transportation: Upon collection, documents shall be securely transported to the designated destruction facility using vehicles equipped with appropriate security measures to prevent unauthorized access or tampering.
Destruction: At the destruction facility, documents shall undergo secure and compliant destruction processes, such as shredding or pulverization, within [0] hours of collection. The destruction methods employed shall meet or exceed industry standards for confidentiality and data protection.
Certificate of Destruction: Following the successful destruction of documents, the Provider shall issue a Certificate of Destruction to the Client as proof of compliance with the agreed-upon service levels and regulatory requirements.
V. Responsibilities
A. Provider Responsibilities:
Provision of secure collection containers and transportation vehicles.
Timely and reliable collection of sensitive documents from the Client's premises.
Secure transportation of documents to the destruction facility.
Implementation of industry-standard destruction methods to ensure irretrievable disposal of documents.
Issuance of Certificates of Destruction to validate compliance with service levels.
B. Client Responsibilities:
Proper segregation and disposal of sensitive documents into designated collection containers provided by the Provider.
Cooperation with the Provider in scheduling document collections to ensure timely and efficient service delivery.
Granting access to Provider personnel for document collection purposes as per the agreed-upon schedule.
Prompt notification to the Provider of any changes in document volumes or collection requirements.
VI. Performance Measurement
Performance under this SLA shall be measured based on the Provider's adherence to the defined service levels. Performance metrics shall include:
Timeliness of document collection and transportation.
Compliance with destruction timelines.
Accuracy and completeness of Certificate of Destruction issuance.
The Provider shall maintain records of service delivery and provide regular performance reports to the Client for review and evaluation.
VII. Dispute Resolution
In the event of any disputes arising under this SLA, the Parties shall make reasonable efforts to resolve them amicably through good faith negotiations. If resolution cannot be achieved through negotiations, either Party may pursue legal remedies available under the governing jurisdiction's laws.
VIII. Term and Termination
This SLA shall remain in effect for an initial term of [0] months/years, commencing on [Start Date]. Either Party may terminate this agreement upon providing [0] days' written notice to the other Party. Upon termination, the Provider shall complete any pending services and return any documents or materials in their possession to the Client.
IX. Amendments
Any amendments or modifications to this SLA shall be made in writing and duly executed by authorized representatives of both Parties. Such amendments shall be deemed effective upon mutual agreement and signature.
X. Governing Law
This SLA shall be governed by and construed in accordance with the laws of [Jurisdiction]. Any disputes arising under or in connection with this agreement shall be subject to the exclusive jurisdiction of the courts in [Jurisdiction].
XII. Entire Agreement
This SLA constitutes the entire agreement between the Parties concerning the subject matter herein and supersedes all prior agreements, understandings, or representations, whether written or oral, relating to such subject matter.
IN WITNESS WHEREOF, the Parties hereto have executed this Service Level Agreement as of the date first above written.
[Your Company Name]
By:
[Your Name]
[Your Position]
[Your Email]
Date:
[Client Name]
By:
[Client Representative Name]
[Client Position]
[Client Email]
Date:
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