Sales Customer Journey Feedback Form
Sales Customer Journey Feedback Form
Customer Information
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Name: |
[Your Name] |
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Company: |
[Your Company Name] |
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Email: |
[Your Company Email] |
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Phone: |
[Your Company Number] |
Instructions: Please provide us with your valuable feedback on your recent sales journey with our company. Your insights are essential for us to improve and serve you better.
Sales Journey Touchpoints Assessment
|
Touchpoint |
Rating (1-5) |
Comments |
|
Initial Contact |
4 |
Friendly and prompt response |
|
Product/Service Presentation |
||
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Proposal And Pricing Negotiation |
||
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Post-Sale Support |
Customer Satisfaction
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How satisfied are you with the overall sales experience? (Circle one)
Not Satisfied | Slightly Satisfied | Neutral | Satisfied | Very Satisfied
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Please rate the professionalism of our sales representatives. (Circle one)
Poor | Fair | Good | Very Good | Excellent
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How would you rate our communication during the sales process? (Circle one)
Inadequate | Adequate | Good | Excellent | Outstanding
Pain Points Identification
Were there any challenges or frustrations you encountered during the sales process? Please describe them in detail.
Suggestions And Improvements
Do you have any suggestions for us to enhance our sales journey or any areas where we can improve?
Open-Ended Comments
Please share any additional comments, feedback, or thoughts you have about your sales experience. Your input is highly valuable to us.
Data Security And Privacy Acknowledgment
We take your data security and privacy seriously. By submitting this form, you acknowledge that your information will be handled with the utmost confidentiality and in compliance with our privacy policy.
Customer's Signature:
(signature)
[Your Name]
[Date]
Thank you for taking the time to complete this Sales Customer Journey Feedback Form. Your feedback will help us continually improve our sales process to better serve your needs.
