Agency Team Charter
This Team Charter officially outlines the purpose, objectives, roles, responsibilities, and procedures of [Your Team Name] at [YOUR COMPANY NAME]. This document serves to guide all current and future activities and ensure alignment with the broader organizational goals.
I. Team Purpose and Objectives
The primary purpose of [Your Team Name] is:
A. Specific Goals
Achieve a 20% increase in customer retention by the end of the fiscal year.
Implement a new customer feedback system by Q3 to gather real-time insights and improve service quality.
Reduce customer complaint resolution time by 30% within the next six months through process optimization and training initiatives.
II. Team Membership and Roles
List of core team members:
Name | Role in Team | Main Responsibilities |
|---|
[Team Member Name] | [Team Leader] | [Brief description of responsibilities, e.g., Oversees all project operations] |
[Team Member Name] | [Analyst] | [Brief description of responsibilities] |
III. Operational Procedures
A. Communication
Effective communication strategies include:
Regular team meetings: Bi-weekly meetings to discuss progress, address challenges, and align on goals.
Annual team off-sites: A yearly gathering to foster team bonding, strategic planning, and reflection on achievements.
Use of Slack for daily communications to facilitate quick exchanges and Email for formal documentation and announcements.
B. Decision-Making
Decisions within the team will be made following these guidelines:
C. Conflict Resolution
Conflicts within the team will be handled by:
Addressing conflicts early through open, honest discussions
Mediation by the team leader if initial resolution attempts do not succeed
IV. Performance and Evaluation
Team performance and goal attainment will be reviewed:
V. Approval and Review
This charter has been approved by:
[Your Name]
[Date Signed]
The charter will be reviewed and updated annually or as necessary to reflect significant changes in the team or its objectives.
Team Charter @ Template.net
