Free IT Help Desk CV

Name: [Your Name]

Address: [Your Address]

LinkedIn Profile: linkedin.com/in/xaviercooper

I. Objective

Detail-oriented and customer-focused IT professional with a passion for solving technical issues seeks to leverage technical expertise and strong communication skills in an IT Help Desk position. Committed to providing efficient and effective support to end-users in resolving technical problems.

II. Professional Experience

IT Support Specialist

XYZ Company, Anytown, USA
January 2051 - Present

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

• Diagnose and troubleshoot technical issues, including network connectivity, printer problems, and software errors.

• Install, configure, and maintain computer systems, software, and peripherals.

• Document and track incidents and resolutions using a ticketing system.

• Collaborate with team members to resolve complex technical issues and escalate to higher support levels when necessary.

Customer Service Representative

ABC Corporation, Anytown, USA
June 2050 - December 2051

• Responded to customer inquiries and resolved issues in a timely and professional manner.

• Assisted customers with product information, troubleshooting, and order processing.

• Handled customer complaints and provided appropriate solutions to ensure customer satisfaction.

• Maintained accurate records of customer interactions and transactions.

III. Education

Bachelor of Science in Information Technology

Anytown University, Anytown, USA
Graduated: May 2050

IV. Technical Skills

• Operating Systems: Windows, macOS, Linux

• Hardware: Desktops, Laptops, Printers, Networking Equipment

• Software: Microsoft Office Suite, Active Directory, Remote Desktop Services

• Troubleshooting: Hardware and software issues, and network connectivity problems.

• Ticketing Systems: ServiceNow, Zendesk

• Certifications: CompTIA A+, CompTIA Network+, ITIL Foundation

V. References

Available upon request.

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