Incident Response Communication Plan
Written by: [Your Name]
I. Introduction:
This Incident Response Communication Plan is designed to provide a structured approach to managing communications during an incident. It aims to ensure timely, accurate, and consistent dissemination of information to all relevant stakeholders.
II. Objectives:
Ensure effective communication during an incident.
Minimize misinformation and confusion among stakeholders.
Provide a clear communication roadmap.
III. Communication Channels:
Identify appropriate communication channels for different audiences and types of messages.
1. Internal Communication Channels
Email: For detailed and documented communication.
Instant Messaging: For quick updates and real-time discussions.
Intranet: For posting updates and important documents.
2. External Communication Channels
Press Releases: For public announcements.
Social Media: For real-time updates and engagement with the public.
Client Emails: For direct communication with clients.
IV. Timing and Frequency:
Define when and how often communication should occur during an incident.
1. Initial Response:
2. Ongoing Updates:
Every 2-4 hours until resolution.
Channels: Email, Intranet, Social Media
3. Post-Incident Review:
V. Roles and Responsibilities:
Assign specific roles and responsibilities to ensure all aspects of communication are managed effectively.
Role | Responsibility | Assigned To |
|---|
Incident Commander | Oversee all communication efforts and provide final approval. | [Incident Commander Name] |
Communications Officer | Draft and disseminate messages, manage press releases, and handle media inquiries. | [Communications Officer Name] |
IT Response Team | Provide technical updates and resolve incident issues. | [IT Response Team Lead] |
HR Manager | Communicate with employees and handle internal HR concerns. | [HR Manager Name] |
VI. Feedback Mechanisms:
Establish ways to gather feedback to improve future incident response communication.
1. Surveys:
2. Debrief Meetings:
Conduct debrief meetings with key personnel to collect feedback.
Frequency: Within 48 hours post-incident.
Channel: In-Person or Virtual Meeting
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