CALL CENTER AGENT ATS RESUME
Phone Number: [YOUR PHONE NUMBER]
Address: [YOUR ADDRESS]
LinkedIn: https://www.linkedin.com/in/your_own_profile
I. Professional Summary
Motivated and customer-focused Call Center Agent with over [X] years of experience in handling customer inquiries, resolving issues, and providing excellent service. I am seeking to leverage my skills and experience to contribute to the success of a dynamic and customer-centric organization.
II. Education
Associate Degree in Business Administration
[UNIVERSITY NAME], [UNIVERSITY ADDRESS]
Graduated: [YEAR]
Relevant coursework:
Management Principles: Examined core management principles: planning, organizing, leading, and controlling in organizations.
III. Professional Experience
Call Center Agent
[START DATE] – [END DATE]
Manage 50-70 customer calls daily, resolving issues promptly.
Used CRM software to log customer interactions and update accounts.
Mentored new hires, boosting team performance and service quality.
Achieved 95% customer satisfaction through effective communication and problem-solving.
Customer Service Representative
[START DATE] – [END DATE]
Handled calls, giving product and service info.
Resolved technical issues, reducing escalations by 30%.
Handled orders and returns promptly and accurately.
Collaborated with team members to streamline processes and enhance overall efficiency.
IV. Qualifications
CRM Expertise: Experienced in using CRM software (Salesforce, Zendesk) to document interactions, update information, and ensure accurate customer records.
V. Skills
A. Technical Skills:
B. Soft Skills:
Excellent Communication
Problem-solving
Time Management
Team Collaboration
Active Listening
VI. Achievements
VII. Certifications
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