Workgroup Charter
1. Purpose
The purpose of this Workgroup is to address the customer feedback process, aiming to improve customer satisfaction and retention within [Your Company Name].
2. Objectives
Objective 1: Develop a streamlined process for collecting and analyzing customer feedback.
Objective 2: Implement actionable changes based on feedback to enhance customer experience.
Objective 3: Increase the response rate to customer surveys by 20% within the next quarter.
3. Scope
The Workgroup will focus on:
Improving feedback collection methods.
Analyzing feedback data for actionable insights.
Implementing changes based on feedback.
Exclusions: The Workgroup will not address:
4. Deliverables
The Workgroup is expected to deliver:
Deliverable 1: A new feedback collection process document.
Deliverable 2: A report with analyzed feedback data and recommendations.
Deliverable 3: An implementation plan for changes based on feedback.
5. Stakeholders
Stakeholder | Role | Responsibilities |
|---|
[Your Name] | Customer Service Manager | Overseeing feedback collection and initial analysis |
John Robinson | Product Development Lead | Implementing changes based on feedback |
Emily Johnson | Marketing Director | Communicating with customers and promoting the new feedback process |
6. Team Members
Member Name | Role | Contact Information |
|---|
Alice Brown | Workgroup Chair | alice@email.com |
Bob Green | Data Analyst | bob@email.com |
Carol White | Project Coordinator | carol@email.com |
7. Timeline
Milestone | Target Date | Status |
|---|
Develop feedback collection process | September 30, 2050 | Not Started |
Complete feedback analysis report | October 15, 2050 | Not Started |
Implement changes based on feedback | November 1, 2050 | Not Started |
8. Resources
Budget: $10,000
Tools/Software: SurveyMonkey, Excel, CRM system
Other Resources: Access to customer feedback data, internal reports
9. Communication Plan
Meetings: Weekly on Fridays at 10 AM
Reports: Monthly progress reports sent to stakeholders
Contact Points: Alice Brown for general inquiries, Bob Green for data-related questions
10. Governance
Decision-Making: Decisions will be made by consensus among team members, with Alice Brown having final approval.
Conflict Resolution: Conflicts will be resolved through mediation by the Workgroup Chair.
Approval: Final reports and plans must be approved by [Your Name].
11. Success Criteria
The success of the Workgroup will be measured by:
Criterion 1: Successful implementation of the new feedback collection process.
Criterion 2: A 20% increase in survey response rates.
Criterion 3: Positive customer feedback on changes implemented.
12. Review and Revision
Team Charter Templates @ Template.net
